Supply Chain Supervisor

Penske; Dearborn (MI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Penske Logistics LLC is seeking a Supply Chain Supervisor to oversee order entry, load planning, and monitoring. You will lead salaried staff, drive performance and participate in hiring, with a focus on customer satisfaction and cost efficiency.

The role requires strong communication, problem solving, and the ability to manage multiple tasks across systems, with a night shift schedule and travel as needed. Penske offers growth within a leading logistics network.

Qualifications

• 2–5 years in logistics/supply chain.
• High School diploma required; bachelor’s preferred.
• Experience in supervision is a plus.
• Strong attention to detail and communication skills.
• Customer-focused and able to solve problems.
• Proficient in Excel and Outlook; learn multiple systems.

Responsibilities

• Lead a salaried team with performance reviews and goal setting.
• Provide instructions via email and phone to personnel.
• Escalate customer inquiries as first line of support.
• Assist in bringing on new customers and implementations.
• Prioritize time-sensitive situations and scheduling.
• Coordinate deliveries and maintain excellent customer service.
• monitor KPIs and ensure on-time shipments.
• Negotiate rates with carriers on a spot basis.
• Analyze data for continuous improvements and cost savings.
• Cover business needs during vacations or illness; other duties as assigned.

Skills

Leadership

Communication

Attention to detail

Customer focus

Problem solving

Multi-tasking

Excel/Outlook

Education

High School Diploma or equivalent

Bachelor’s degree

Tools

JDA Transportation Management System

Job description

POSITION SUMMARY:

The Supply Chain Supervisor is responsible for all operational activity including order entry, load planning, and load monitoring. The Supply chain Supervisor will supervise salary associates, and is responsible for performance management. Actively involved in the hiring process as well as customer interactions.

This position is bonus eligible

SHIFT:

This is a 3rd shift/Night position Monday thru Friday typical hours 11:00pm - 7:30am. These may vary slightly to meet customer demand

Major Responsibilities:

• Lead team of salaried employees (includes: performance review, corrective action, and goal setting)
• Provide detailed instruction to various personnel via email and phone
• Act as first level escalation for customer inquires
• Assist in new customer implementations
• Prioritize time sensitive situations
• Work with team in scheduling deliveries to receivers and providing excellent customer service
• Ensuring customer’s KPI’s are hit on a daily and weekly basis
• Track shipments to ensure on time delivery is met
• Handle rate negotiations with carriers on a spot rate basis
• Analyze process data and work on continuous improvements
• Identifying cost savings opportunities for the customer
• Ensuring all business needs are covered including when there are vacations, illness, etc.
• Other projects as assigned by the manager

QUALIFICATIONS:

• 2 - 5 years of experience in the logistics / supply chain industry
• High School Diploma or equivalent required
• Bachelor’s degree strongly preferred
• Previous experience in a supervisory role
• JDA Transportation Management System experience preferred
• Must have strong attention to detail and effective communications skills
• Strong customer focus
• Must be skilled in Problem Solving / Process Improvement.
• Ability to manage multiple tasks and prioritize time sensitive situations
• Advanced desktop computer skills including Microsoft Excel and Outlook required
• Must be able to learn and regularly operate various computer systems across different platforms
• Ability to lead and develop team of salaried associates
• Ability to develop and maintain professional working relationships with customers as well as Penske personnel
• Team player with flexibility in working different shifts
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Job Category: Logistics/Supply Chain

Job Family: Operations

Address: 15041 S Commerce Drive

Primary Location: US-MI-Dearborn

Employer: Penske Logistics LLC