Supply Chain Quality Assurance Team Member

Lowe's Home Centers, LLC; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Lowe's Home Centers, LLC is seeking a quality assurance specialist for our distribution center operations. The role focuses on inspecting products before delivery, ensuring order accuracy, and maintaining the highest quality standards for customer satisfaction.

You will research inventory discrepancies, resolve issues with cancelled picks, monitor shrink, and collaborate with supervisors to improve processes and safety on the floor. Experience in WMS and MS Office is preferred.

Qualifications

• High School diploma or GED is required.
• 2 years’ experience in quality assurance and distribution center operations.
• Basic math and reading comprehension skills.
• Basic computer skills including Microsoft Office.
• Experience with software applications such as Excel, Access, and WMS.
• Experience using troubleshooting processes to resolve problems.

Responsibilities

• Ensures customer orders are fulfilled per quality guidelines and inspects products before delivery.
• Ensures products meet high quality standards and customer expectations.
• Researches and resolves inventory discrepancies.
• Researches and resolves cancelled picks and holds.
• Monitors FFC shrink and reports findings to supervisors.
• Communicates compliance issues to supervisors.
• Reports WMS issues impacting operations and supports resolution.
• Audits processes across the facility and records inaccuracies.
• Conducts audits on shipments and cycle schedules.
• Works with supervisors to correct errors and deliver coaching.
• Identifies and resolves safety issues on the floor and notifies relevant parties.
• Performs other quality assurance duties as assigned.

Skills

Quality assurance

Distribution center operations

Basic math

Reading comprehension

Troubleshooting

Education

High School diploma or GED

Tools

Excel

Access

WMS

Job description

Essential Functions:

• Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures
• Ensures products meet the highest standards of quality and customer expectations met, if not exceeded
• Researches and resolves inventory discrepancies
• Researches and resolves cancelled picks, picks on hold, and other applicable duties
• Researches and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor
• Communicates compliance issues to FFC Operations Support Supervisor
• Reports WMS issues impacting day-to-day operations and optimization troubleshooting and providing support to resolve issues in a timely manner
• Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor
• Conducts audits on shipments and warehouse cycle schedules
• Works closely with supervisors and associates to correct errors
• Delivers coaching and feedback to team members related to quality performance and safe behaviors
• Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary
• Performs other quality assurance job duties as assigned

Minimum Requirements:

• High School or GED
• 2 years’ experience in quality assurance and distribution center operations
• Basic math and reading comprehension skills
• Basic computer skills including a working knowledge of Microsoft Office
• Experience with software applications such as Excel, Access, and WMS
• Experience using troubleshooting processes to resolve problems

Preferences:

• Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than$86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based inMooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.