Supply Chain Process Architect

NTT DATA, Inc.; St. Louis (MO); Remote; USD 101,000 - 135,000; Full time

Job summary

NTT DATA Supply Chain Consulting is seeking a highly experienced Supply Chain Process Architect to lead transformation across S&OP/IBP, S&OE, demand and supply planning, and inventory optimization. You will bridge business requirements with technology implementations, guiding the design of target-state processes and governance.

Travel and client-facing leadership are expected. You will collaborate with data scientists, AI specialists, and practitioners to embed advanced analytics, AI

Qualifications

• Bachelor’s degree or equivalent in Supply Chain Management, Industrial Engineering, Operations Management, Business, Economics, Engineering, Information Systems, or a related discipline.
• Experience in S&OP/IBP, S&OE, Demand Planning, Demand Forecasting, Supply Planning, Production Planning, Inventory Planning, Capacity Planning, Scenario Planning.
• Strong facilitation and communication skills, including experience leading workshops.

Responsibilities

• Lead and contribute to supply chain planning process transformation across S&OP/IBP, S&OE, demand planning, forecasting, supply planning, inventory planning.
• Engage with stakeholders to understand objectives, pain points, and future requirements.
• Design target-state architectures and translate needs into detailed requirements for technology teams.
• Facilitate workshops to align stakeholders around requirements and KPIs.
• Identify opportunities to apply Agentic AI and Generative AI within planning and build human–AI operating models.
• Support sales activities related to Supply Chain Planning offerings.

Skills

Supply chain planning

S&OP / IBP

S&OE

Demand forecasting

Facilitation

Excel

PowerPoint

Communication

AI in planning

Education

Bachelor’s degree or equivalent in SCM/Industrial Engineering/Operations Management/Business/Economics/Engineering/Info Systems

Master’s degree or MBA (advantage)

Tools

o9

Kinaxis

SAP IBP

Anaplan

Blue Yonder

Logility

ToolsGroup

Job description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA Supply Chain Consulting practice is currently looking for a Supply Chain Process Architect remote (+ client visits) for our growing team in Finland.

How You will help us

As a Supply Chain Process Architect within our Supply Chain Planning practice, you will help clients design, improve, and transform the business processes they use to plan and manage their supply chains. You will work at the intersection of business strategy, supply chain planning processes, organizational ways of working, data, and enabling technology. Your primary responsibility is to understand how our clients operate, identify what needs to change, and translate business requirements into clear target processes, decision frameworks, business rules, and detailed functional requirements. You will act as the bridge between business stakeholders and the teams responsible for implementing the enabling technology. Rather than focusing on configuration of individual planning platforms, you will ensure that the underlying business process architecture and requirements are fit for purpose, coherent, and implementable.

Your work may span areas such as:

• Sales & Operations Planning (S&OP)
• Integrated Business Planning (IBP)
• Sales & Operations Execution (S&OE)
• Demand Planning and Demand Forecasting
• Supply and Production Planning
• Inventory Planning and Optimization
• Capacity and Constraint Planning
• Scenario Planning and Decision Support
• Exception Management
• Cross-functional planning governance and decision-making
• Performance management, KPIs, and planning effectiveness

You will also help clients understand how emerging capabilities such as Agentic AI, Generative AI and advanced analytics can be embedded into modern supply chain planning processes to improve productivity, decision quality, responsiveness, and automation.

How we will help You

Joining NTT DATA is not only a job, but an opportunity to grow your career. You will become part of our international Supply Chain Consulting practice and work alongside experienced supply chain professionals, process experts, data scientists, AI specialists, and technology consultants. We will support you in developing your capabilities across supply chain transformation, process architecture, consulting, analytics, AI, and modern planning technologies while giving you opportunities to work on challenging transformation initiatives with leading organizations.

Why the role is important

Successful supply chain transformation is not primarily a technology challenge. It starts with understanding how the business should plan, make decisions, collaborate, and respond to change. Our clients increasingly need to redesign their planning processes to operate in an environment characterized by volatility, greater data availability, increasingly sophisticated analytics, and rapid advances in AI. As a Supply Chain Process Architect, you will help define this future operating model. You will translate strategic objectives and business challenges into a practical supply chain planning architecture: defining the processes, decisions, roles, information flows, planning horizons, planning frequencies, business rules, KPIs, and capabilities required to operate effectively. These process designs and requirements then provide the blueprint that solution architects, data specialists, developers, and planning-technology implementation teams use to create the supporting technical solutions.

Once You are here, You will

Lead and contribute to supply chain planning process transformation engagements across S&OP/IBP, S&OE, demand planning, forecasting, supply planning, inventory planning, and related areas. Engage with senior business stakeholders, planners, operational teams, and subject matter experts to understand business objectives, pain points, constraints, decision‑making practices, and future requirements. Conduct current‑state assessments of supply chain planning processes, organizational capabilities, governance, data usage, and supporting technologies. Design target‑state business process architectures, including end‑to‑end planning processes, subprocesses, decision points, roles and responsibilities, planning cadences, information flows, hand‑offs, and governance. Translate high‑level business needs into detailed and structured process and functional requirements that can be used by technology architects, developers, data teams, and implementation partners. Facilitate workshops and working sessions to align stakeholders around business requirements, target processes, design principles, and key planning decisions. Define planning concepts such as planning horizons, time buckets, planning levels, segmentation approaches, exception management principles, scenarios, business rules, and KPIs. Help clients determine how demand forecasting, advanced analytics, machine learning, optimization, and other analytical techniques should support their planning processes and business decisions. Identify opportunities to use Agentic AI and Generative AI within supply chain planning, including areas such as automated planning workflows, intelligent exception management, scenario generation, root‑cause analysis, planner assistance, decision support, and automated preparation or orchestration of planning activities. Help design appropriate human‑and‑AI operating models, determining which activities should be automated, AI‑assisted, or remain human‑led, while considering transparency, governance, control, and business accountability. Work closely with technical solution architects and implementation teams to ensure that technology solutions correctly reflect the agreed business processes and requirements. Maintain the business intent throughout implementation by reviewing functional designs, prototypes, and delivered capabilities against agreed process requirements. Help clients establish effective planning governance, organizational roles, decision rights, meeting structures, and performance management practices. Support business case development and value identification for supply chain planning transformation initiatives. Contribute to change management and adoption by helping clients translate new planning concepts into practical ways of working. Manage client relationships and collaborate effectively with joint teams consisting of client stakeholders, NTT DATA consultants, technology specialists, contractors, and implementation partners. Engage and communicate confidently with stakeholders at all organizational levels, from operational planners to senior executives. Support sales and business development activities related to NTT DATA’s Supply Chain Planning and Integrated Business Planning offerings. Contribute to the development of NTT DATA methodologies, accelerators, thought leadership, and new service offerings relating to supply chain transformation, planning, analytics, and AI.

Required qualifications

• Bachelor’s degree or equivalent in Supply Chain Management, Industrial Engineering, Operations Management, Business, Economics, Engineering, Information Systems, or a related discipline.
• Significant practical understanding of supply chain planning processes and the business decisions they support.
• Experience in several of the following areas: S&OP / Integrated Business Planning, S&OE, Demand Planning, Demand Forecasting, Supply Planning, Production Planning, Inventory Planning, Capacity Planning, Scenario Planning.
• Experience gathering and structuring business requirements and translating them into business processes, process designs, functional requirements, and future‑state ways of working.
• Ability to understand complex business challenges and decompose them into logical processes, decisions, requirements, and capabilities.
• Strong facilitation and communication skills, including experience working directly with business stakeholders and leading workshops.
• Ability to communicate effectively between business and technical audiences and act as a bridge between supply chain users and technology implementation teams.
• Strong analytical and structured problem‑solving capabilities.
• Professional proficiency in commonly used business communication and analysis tools such as PowerPoint and Excel.
• Willingness and ability to travel according to project and client requirements.

Preferred skills and Experience

• Several years of experience in supply chain consulting, supply chain transformation, or senior supply chain planning roles.
• Experience designing or transforming end‑to‑end S&OP, IBP, S&OE, demand planning, or supply planning processes.
• Experience working on large‑scale supply chain or business transformation initiatives.
• Strong understanding of modern forecasting approaches, ranging from traditional statistical forecasting through machine learning and AI‑supported forecasting.
• Understanding of supply chain planning concepts such as segmentation, forecast value added, service levels, safety stock, capacity constraints, allocation, prioritization, scenario planning, and exception‑based planning.
• Experience defining planning operating models, governance structures, decision rights, roles, responsibilities, and KPIs.
• Understanding of how Agentic AI, Generative AI, machine learning, optimization, and advanced analytics can be applied within supply chain planning and decision‑making.
• Ability to identify realistic AI use cases and redesign business processes to take advantage of AI rather than simply applying AI to existing ways of working.
• Familiarity with modern Advanced Planning Systems and planning platforms such as o9, Kinaxis, SAP IBP, Anaplan, Blue Yonder, Logility, ToolsGroup, or similar solutions.
• Technology‑specific certification or implementation experience is considered useful, but deep expertise in a particular planning platform is not a requirement for this role.
• Master’s degree or MBA is considered an advantage.
• Professional supply chain certifications from organizations such as ASCM, IBF, CSCMP, or equivalent are considered an advantage.

What success looks like in this role

A successful Supply Chain Process Architect is able to enter a complex client environment, quickly understand how the business operates, and distinguish between symptoms, stated requirements, and the underlying business need. You are comfortable asking questions such as:

• What decisions need to be made?
• Who needs to make them?
• At what level and frequency?
• What information is required?
• What should trigger an exception?
• What can be automated?
• Where is human judgment valuable?
• How should AI support the planner?

You then turn those answers into a structured and practical blueprint for how the future planning organization should operate.

The result of your work is not simply a process diagram. It is a sufficiently detailed and coherent business process architecture and set of requirements from which an effective technical solution can be designed and implemented.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATANTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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