Supply Chain Planner

Robotic Process Automation LLC; Mission (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Robotic Technologies Automation is seeking a detail-oriented Supply Chain Planner in Mission, Kansas. The role will manage customer orders, shipments, and inquiries, coordinating with multiple teams to ensure accurate delivery dates and proactive customer service.

You will analyze open orders, support backorder resolution, and drive process improvements across the supply chain. Strong Excel skills and familiarity with SAP ECC or Oracle Fusion are preferred.

Qualifications

• 1–2 years of supply chain experience.
• Understanding of supply chain systems and structures.
• Strong analytical skills with the ability to work independently and within teams.
• Ability to connect work in functional area upstream and/or downstream in supply chain.
• Practical knowledge of Sales and Operations Planning.
• Working knowledge of Excel, basic formulas, pivots, etc.
• Experience in SAP ECC/fulfillment systems preferred and Oracle Fusion.

Responsibilities

• Optimize customer experience with timely resolution for client dealer channel and review credits.
• Reply/resolve dealer questions and internal partner emails.
• Receive, enter and validate orders, reserve inventory and determine delivery dates.
• Generate and monitor open order reports to validate system integrity, SLA, EDI and IDOCs.
• Collaborate with Channel Managers, Logistics and Allocation Planning for on-time delivery and backorder resolution.
• Coordinate backorder clearance, load planning, release orders to DC, and daily open order reviews.
• Resolve return exceptions and coordinate adjustments with Finance and Channel Manager.
• Root-cause process failures and implement improvements.
• Perform other duties/projects as assigned.

Skills

Supply chain experience

Analytical skills

Excel proficiency

SAP ECC/fulfillment systems

Tools

Excel

SAP ECC/fulfillment systems

Oracle Fusion

Job description

The Supply Chain Planner is a critical part of our Fulfillment team within our Supply Chain organization. This individual will interact regularly with customers and manage orders, shipments and customer inquiries. The Supply Chain Planner will work closely with multiple teams and collaborate effectively in a team oriented environment.

Key Responsibilities

• Optimize customer experience, responsible for timely resolution/proactive results for client dealer Channel. Review and authorize applicable credits
• Reply/ Resolve client Dealer questions and Internal client business partner emails (not consumer)
• Receive, enter and validate customer orders, reserve inventory and determine delivery dates
• Generate, analyze and monitor open order reports to validate system integrity, SLA, EDI and IDOCs
• Establishes and maintains business relationships with Channel Managers, Logistics and Allocation Planning to assure on-time delivery, communication on backorder and resolution of picking, shipping and capacity issues
• Aggregate, review and collaborate with allocation Planning to clear backorders, execute planning cycle to build loads, release orders to DC and drive the daily open order review process with key channel managers
• Resolve return exceptions, coordinate adjustment to deductions with Finance, Channel Manager and Customer and authorize replacement or credit
• Root-cause process failures and implement process improvements
• Also responsible for other Duties/Projects as assigned by business management as needed.

Qualifications

• 1-2 years of supply chain experience
• Understanding of supply chain systems and structures
• Strong analytical skills with the ability to work independently and within teams
• Ability to connect work in functional area upstream and or downstream in supply chain
• Practical knowledge of Sales and Operations Planning
• Working knowledge of Excel, basic formulas, pivots, etc..
• Experience in SAP ECC/fulfillment systems preferred and Oracle Fusion

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.