Supply Chain Operations Specialist II

American President Lines; Atlanta (GA); On-site; USD 28,419 - 35,473; Full time

Benefits offered by this job

Competitive Paid Time Off

401(k) with company match

Health, dental, vision insurance

Tuition reimbursement program

Job summary

CMA CGM in Atlanta, Georgia, seeks an Operations Support Specialist to provide essential operational support within the supply chain. The role involves managing customer interactions, tracking shipments, and ensuring documentation accuracy.

The ideal candidate will have at least five years of experience in a logistics environment and proficiency in Microsoft Office. Benefits include competitive paid time off and health insurance with contributions to a health savings account.

Qualifications

• High School graduate or GED needed.
• Five years of office experience in logistics/transportation required.
• Basic to intermediate Microsoft Office skills are necessary.

Responsibilities

• Develop relationships with customers and address shipment inquiries.
• Interface with carriers to understand requirements and track shipments.
• Manage document accuracy and update operational data.

Skills

Office experience in logistics

Proficiency in Microsoft Office

Experience with databases

Effective communication

Ability to work in a fast-paced environment

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Operations Support Specialist

Pay Range: $20.63 - $25.75

Provide essential operational support in a supply chain environment, facilitating smooth transportation and customer service.

Responsibilities

• Develop working relationships with internal and external customers, maintain customer profiles, and address shipment, billing, status, services, and carrier inquiries.
• Interface with airlines, shipping, trucking, and related carriers to understand requirements and track shipments.
• Manage accuracy of documents, update operational/customer data in software systems, and resolve variances.
• Utilize databases, logs, and other sources to locate and verify operational information.
• Track orders and shipments, assist with tracing, create and process invoices, and collaborate with customers on payments.
• Prepare and summarize operational reports, present findings to supervisors, and support quotes and service proposals.
• Ensure compliance with company policies, maintain a safe work environment, and provide operational guidance.

Qualifications

• High School graduate or GED.
• Minimum five years of office experience in a logistics/transportation environment.
• Basic to intermediate proficiency in Microsoft Office, Internet, web‑based, and job‑specific software.
• Experience utilizing databases and systems to review & verify documentation and information.
• Ability to prepare basic reports, queries, and operational information.
• Ability to track and trace basic shipments or products.
• Understanding of carriers and services in supply chain environments.
• Effective communication about potential concerns or delays.
• Comfortable working in a fast‑paced, changing environment, both independently and in a team.

Benefits

• Competitive Paid Time Off
• 401(k) with company match
• Health, dental, vision insurance with company contributions to health savings account
• Prescription coverage
• Life insurance, accident insurance, short‑ and long‑term disability coverage, employee assistance plan, voluntary additional life insurance
• Critical illness, identity theft, and legal plan coverage
• Flexible paid holidays
• Tuition reimbursement program

Equal Opportunity Statement

CEVA Logistics is an equal opportunity employer and promotes diversity and inclusion. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic. Applicants are encouraged to use official CEVA communications for recruitment.