Supply Chain & Operations - ServiceNow Procurement Consulting - Manager

EY; Hoboken (NJ); Hybrid; USD 128,000 - 236,000; Full time

Job summary

A leading professional services firm is seeking a Procurement Consulting Manager to drive procurement solutions and lead a team. The role involves designing and optimizing processes using ServiceNow. Candidates should have a bachelor's degree and 5–8 years of experience in procurement consulting. A hybrid work environment is offered with a competitive compensation package including medical and 401(k) benefits.

Benefits

Comprehensive compensation and benefits package

Flexible vacation policy

401(k) and pension options

Qualifications

• 5–8 years of experience in business process design or procurement consulting.
• Strong understanding of procurement processes and best practices.
• Proven experience shaping operational efficiency or digital enablement.

Responsibilities

• Lead business process design of orchestration solutions.
• Collaborate with consultants to align business processes with technical solutions.
• Conduct workshops and training to promote best practices.

Skills

Analytical mindset

Strong communication skills

Client-facing experience

Leadership skills

Stakeholder management

Deep understanding of ServiceNow's S2P

Education

Bachelor's degree in Supply Chain or related field

Tools

ServiceNow

Agile methodologies

Job description

Supply Chain & Operations – ServiceNow Procurement Consulting – Manager

Location: Akron, Atlanta, Boston, Charlotte, Chicago, Cleveland, Cincinnati, Dallas, Denver, Detroit, Houston, Hoboken, Irvine, Los Angeles, McLean, Miami, Nashville, New York, Philadelphia, Portland, Phoenix, Pittsburgh, San Diego, San Francisco, San Jose, Seattle, St. Louis.

The Opportunity

We are seeking a manager with deep expertise in end‑to‑end Procurement and ServiceNow Source‑to‑Pay (S2P) capabilities. As a ServiceNow Procurement Consulting Manager, you will drive the design, implementation, and optimization of procurement solutions for our clients, leading a team of consultants to deliver innovative, efficiency‑driven solutions through orchestration enabled by ServiceNow.

Key Responsibilities

• Lead the business process design of orchestration solutions enabled by ServiceNow.
• Collaborate with ServiceNow technology consultants to ensure alignment between business processes and technical solutions.
• Analyze client procurement needs and develop strategic designs that enhance efficiency and effectiveness.
• Design and implement AI‑driven procurement solutions to optimize decision‑making and process automation.
• Conduct workshops and training sessions to promote best practices in procurement and orchestration.
• Foster strong relationships with client stakeholders to ensure successful project delivery and client satisfaction.
• Provide thought leadership on procurement process optimization and orchestration strategies.
• Support business development initiatives by identifying opportunities for new solutions and enhancements.
• Ensure compliance with procurement policies and industry regulations throughout the design process.
• Mentor and guide team members in best practices for process design and implementation.

Skills and Attributes for Success

• Holistic thinking across people, process, data, and technology.
• Analytical mindset focused on process improvement and problem‑solving.
• Strong communication and storytelling skills tailored to business audiences.
• Client‑facing experience in shaping or selling transformation programs.
• Entrepreneurial mindset thriving in ambiguous, fast‑moving client environments.
• Leadership and team collaboration skills.
• Excellent stakeholder management abilities.
• Deep understanding of ServiceNow’s S2P capabilities and procurement best practices.
• Experience managing multiple projects and priorities effectively.

To Qualify for the Role, You Must Have

• A bachelor’s degree in Supply Chain, Information Technology, or a related field.
• 5–8 years of experience in business process design, procurement consulting, or ServiceNow S2P.
• Strong understanding of procurement processes and best practices.
• Proven experience with ServiceNow and its procurement solutions.
• Demonstrated experience shaping and defining solutions for operational efficiency or digital enablement.

Ideally, You’ll Also Have

• Previous experience in a leadership role within a consulting environment.
• Experience with Agile methodologies and project management frameworks.
• Experience with other leading procurement technology (Ariba, Coupa, etc.) and AI solutions.
• Consulting experience or involvement in multi‑disciplinary transformation projects.
• Experience in change management and process optimization.

What We Look For

We seek proactive, innovative individuals who are passionate about transforming procurement processes through effective orchestration solutions. You should be a strategic thinker capable of collaborating across teams, inspiring others, and driving successful outcomes for our clients.

What We Offer You

• A comprehensive compensation and benefits package with performance‑based rewards and recognition. Base salary ranges: US $128,400–$235,300; New York City, Washington State, and California (excluding Sacramento) $154,000–$267,400. Additional benefits include medical, dental, pension, 401(k), and paid time off.
• A hybrid model with 40–60 % in‑person expectations for client‑serving roles.
• A flexible vacation policy that allows you to decide your vacation time based on your personal circumstances, with additional EY Paid Holidays, Winter/Summer breaks, personal/family care, and other leaves of absence.

Equal Employment Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].