Supply Chain Operations Manager

Inter-Con Security; Pasadena (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading global security firm is seeking an Operations Supply Chain Manager to oversee end-to-end supply chain execution across procurement, logistics, and inventory. The ideal candidate should possess over 5 years of experience in supply chain management with strong analytical and communication skills. Responsibilities include managing vendor performance, preparing for new site transitions, and enhancing service levels while achieving cost efficiency. This role is vital for maintaining operational readiness and improving overall supply chain performance.

Qualifications

• 5+ years of experience in supply chain management, logistics, or operations.
• Demonstrated experience leading transitions, implementations, or deployments.
• Strong knowledge of inventory control, procurement processes, and asset management.
• Exceptional communication and cross-functional collaboration skills.

Responsibilities

• Oversee end-to-end supply chain execution across procurement and logistics.
• Manage supply chain readiness for new contracts and site transitions.
• Develop transition plans and manage supplier performance.
• Produce operational dashboards to monitor KPIs.

Skills

Supply chain management

Logistics

Data analysis

Inventory control

Communication

Tools

ERP platforms (NetSuite, Oracle, SAP)

Excel

Google Sheets

Job description

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Job Summary

The Operations Supply Chain Manager is responsible for overseeing end-to-end supply chain execution across procurement, logistics, inventory, and operational support. This role ensures operational readiness for new site transitions (also called go-lives), manages vendor and subcontractor performance, and leads initiatives to improve service levels, cost efficiency, and equipment availability. The ideal candidate combines operational expertise with strong analytical skills, process discipline, and the ability to partner with field operations to deliver results.

Key Responsibilities

Transition & Operational Support

• Manage supply chain readiness for new contracts, expansions, and transitions, ensuring equipment, vehicles, and uniforms are staged for go-live.
• Coordinate closely with Operations, HR, Training, and Finance to meet launch timelines.
• Develop transition plans, readiness trackers, and communication cadence.
• Identify risks early and implement mitigation strategies to protect schedule and budget.
• For your assigned portfolios, maintain supplier scorecards, SLAs, and manage escalation paths.
• Perform cost benchmarking and secure competitive pricing.
• Ensure preferred vendors are used and enforce SOP compliance.

Inventory & Asset Management

• Direct physical inventory programs, cycle counts, and quarterly/annual audits.
• Implement controls to reduce loss, shrinkage, and replenishment costs.
• Manage asset tracking for firearms, radios, phones, and vehicle equipment.
• Coordinate reverse logistics and recovery of equipment upon termination or reassignment.

Standard Operating Procedures (SOP) Development & Process Governance

• Develop, update, and enforce SOPs for procurement, inventory control, and asset issuance.
• Standardize operational procedures across contracts and field regions.
• Ensure processes align with finance, compliance, and audit requirements.
• Maintain documentation libraries and revision control.

Data, Reporting & Analytics

• Build and maintain operational dashboards (vehicles, uniforms, equipment, readiness).
• Monitor KPIs including on-time deliveries, inventory accuracy, and supplier performance.
• Conduct root-cause analysis and implement corrective actions.
• Provide executive-level reporting and recommendations.

Cross-Functional Collaboration & Communication

• Serve as primary liaison between Logistics, Operations, Finance, and IT.
• Support field teams with supply chain solutions and problem resolution.
• Provide regular status updates and communication to senior leadership.
• Train operations teams on issuance, inventory procedures, and compliance requirements.

Qualifications

Required

• 5+ years of experience in supply chain management, logistics, or operations.
• Demonstrated experience leading transitions, implementations, or deployments.
• Strong knowledge of inventory control, procurement processes, and asset management.
• Excellent planning, prioritization, and stakeholder management skills.
• Strong data analysis, reporting, and Excel/Google Sheets capability.
• Ability to write and enforce SOPs, standards, and policy documentation.
• Exceptional communication and cross-functional collaboration skills.

Preferred

• Experience with ERP platforms (NetSuite, Oracle, SAP, or similar).
• Formal supply chain certifications (APICS/ASCM, CPSM, Lean, Six Sigma).
• Experience managing equipment for security, field service, or distributed workforce operations.

Success Indicators

• 100% operational readiness for transitions and go-lives
• Reduced replenishment costs and improved vendor pricing
• High compliance to issuance, return, and asset recovery SOPs
• On-time equipment availability and reduced backorders
• Accurate and timely reporting to leadership
• Strong field operations satisfaction and partnership

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.