Supply Chain Manager

Verizon; West Whiteland Township (Chester County); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401(k) match

Paid holidays

Personal days

Job summary

Verizon in the United States is seeking a proactive Senior Logistics Manager to drive performance across a complex 3PL network. You will own a segment of distribution, partner with site leadership, and align internal stakeholders to ensure cost-effective, world-class execution.

This hybrid role requires 4+ years in supply chain or logistics, expertise in contracts and SLAs, and a track record of continuous improvement.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience in supply chain, logistics, or vendor management.
• Experience managing performance, contracts, or relationships with 3PLs or major suppliers.

Responsibilities

• Partner directly with 3PL site leadership across multiple large distribution centers to drive operational success and service level compliance.
• Lead Monthly Performance Scorecards and Quarterly Business Reviews to maintain accountability.
• Oversee 3PL contractual performance, track logistics costs and enforce SLA penalties and incentives.
• Act as primary liaison for internal stakeholders (Inventory Planning, Sales, Product Marketing) and translate 3PL performance into actionable strategies.
• Initiate and track large-scale continuous improvement projects to optimize customer experience, capacity utilization, and network expense.
• Strategically manage reverse logistics pipeline with 3PL partners to maximize value recovery.
• Design and implement long-term corrective actions with 3PL partners to resolve root causes of issues.
• Oversee efficient utilization of space and material.

Skills

3PL management

Contract management

Stakeholder management

SLAs

Education

Bachelor’s degree

Tools

SAP

WMS

Job description

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

You’ll be part of a team ensuring the efficient fulfillment of the inventory that powers Verizon. In this highly independent, individual contributor role, you will strategically own a segment of our third‑party logistics (3PL) network performance, driving accountability with 3PL site leadership and aligning internal stakeholders to ensure cost‑effective, world‑class execution.

• Partnering directly with 3PL site leadership across multiple large distribution centers with 15-20M units of annual throughput to drive operational success and service level compliance.

• Leading Monthly Performance Scorecards and Quarterly Business Reviews (QBRs) to maintain a high bar of 3PL accountability.

• Overseeing 3PL contractual performance, tracking logistics costs and enforcing Service Level Agreement (SLA) penalties and incentives.

• Acting as the primary liaison for internal stakeholders (Inventory Planning, Sales, Product Marketing), translating 3PL performance into actionable business strategies.

• Initiating, sponsoring, and tracking large‑scale continuous improvement projects to optimize the customer experience, improve capacity utilization, and reduce overall network expense.

• Strategically managing the reverse logistics pipeline, partnering with 3PLs to maximize the recovery value of returned equipment and devices.

• Designing and implementing long‑term corrective actions with 3PL partners that resolve the root‑cause of issues.

• Overseeing the efficient utilization of space and material.

What we're looking for...

You are a proactive operator who understands that third‑party logistics is a “trust‑but‑verify” relationship, where it is critical to inspect what you expect. You are experienced at influencing without authority ‑ building deep trust with senior stakeholders while simultaneously holding external 3PL partners strictly accountable to their SLAs and financial targets.

You move fluidly between strategic planning and granular operational troubleshooting within full‑lifecycle distribution, spanning OEM receiving to reverse logistics. You are a champion of problem‑solving who goes beyond treating symptoms to design structural, preventative solutions. You communicate seamlessly across corporate functions, ensuring that external supply chain execution aligns perfectly with internal business objectives. Furthermore, you are comfortable navigating ambiguity and leading the charge to build scalable, mature processes where none currently exist.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in supply chain, logistics, or vendor management.

• Experience managing performance, contracts, or relationships with Third‑Party Logistics Providers (3PLs) or major suppliers.

Even better if you have one or more of the following:

• Master’s degree in Business (MBA), Supply Chain, Engineering, or a related discipline.

• Experience managing complex distribution contracts and enforcing SLAs.

• Experience in large scale operations, distribution, or manufacturing (facilities <300k sq ft).

• Exposure to Six Sigma or other process improvement methodologies (e.g., Lean, Root Cause Analysis), ideally with Black/Green belt certification.

• PMP certification.

• Proficiency in SAP and comprehensive understanding of WMS capabilities.

• Strong executive communication and stakeholder management skills.

Where you’ll be working

In this hybrid role, you’ll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

• medical
• dental
• vision
• short and long term disability
• basic life insurance
• supplemental life insurance
• AD&D insurance
• identity theft protection
• pet insurance
• group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• other incentives
• potential to earn more through premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• For part‑timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job‑related skills and experience. This is an incentive based position with the potential to earn more. For part‑time roles, your compensation will be adjusted to reflect your hours.