Supply Chain Associate 8:30am- 5pm

Socket.dev; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Duke Health at Duke Raleigh Hospital in Raleigh, NC is seeking candidates for Level I and II inventory roles within the hospital supply chain. Responsibilities include receiving, stocking, and distributing supplies, using SAP and Pyxis, and maintaining inventory accuracy.

The position requires initiative, teamwork, and strong customer service in a fast-paced healthcare setting. Level II adds mentoring, backup leadership, and proactive inventory optimization.

Qualifications

• High School Diploma or GED required.
• Some college coursework preferred but not required.
• 1 year minimum experience in distribution, warehousing, shipping/receiving, logistics, or related service environment (Level I).
• 2 years minimum experience in related areas (Level II).

Responsibilities

• Distribute and restock supplies and linen for end users.
• Use Pyxis and SAP to document movement of supplies.
• Perform regular cycle counts to ensure inventory accuracy.
• Check expiration dates and discard expired products.
• Receive deliveries and sign for them; file packing slips.
• Enter goods receipts into SAP and report discrepancies.
• Prepare vendor returns and rotate stock.
• Move and stock supplies to shelving after receiving.
• Transport shipments to stockrooms and deliver to recipients.
• Deliver non-supply items as required.
• Participate in inventory counts and STAT orders.
• Provide excellent customer service for supply-related inquiries.
• Maintain clean, organized workspaces and proactively improve operations.

Skills

Inventory management

Teamwork

Problem solving

Sense of urgency

Continuous improvement

Customer service

Proactive mindset

Education

High School Diploma or GED

Some college coursework

Tools

SAP

Pyxis

ERP systems

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Location: Duke Raleigh Hospital, 3400 Wake Forest Rd, Raleigh NC 27609

Working Hours: 8:30am- 5pm Monday -Friday

Occupational Summary

Perform duties related to computerized order entry, distribution of supplies, linen, and equipment, as well as the shipping and receiving of hospital merchandise. Maintain effective inventory management processes by meeting supply needs through prompt delivery, ensuring accuracy of issued supplies, and maintaining the availability and proper working condition of equipment.

Work Performed

Level I

Responsibilities include supporting optimal inventory management for assigned facilities. In accordance with established policies and procedures, Level I staff are required to:

• Distribute and restock supplies and/or linen for end users.
• Utilize Supply Chain technologies, including Pyxis and SAP, to document the movement of supplies.
• Perform regular cycle counts to ensure accurate inventory levels.
• Check expiration dates on supplies, document findings, and appropriately discard expired products.
• Accept and sign for deliveries from distributors as needed.
• Inspect shipments, enter goods receipts into SAP, and file packing slips.
• Report shipment discrepancies to on-site management.
• Prepare and process vendor returns and rotate stock in all inventory areas.
• Move and stock supplies in appropriate shelving locations after receiving is completed.
• Transport shipments from the loading dock to stockrooms and deliver packages to designated recipients.
• Deliver non-supply items, such as medical gas and linen, as required.
• Participate in mid-year and year-end inventory counts.
• Complete all STAT orders according to established service level agreements.
• Provide excellent customer service when addressing supply and linen-related inquiries.
• Maintain clean and organized workspaces and storage areas throughout the facility.
• Proactively recommend operational efficiency improvements.

Level II

In addition to Level I responsibilities, Level II associates are expected to spend at least 50% of their time performing multiple advanced functions. Responsibilities include:

• Serve as a mentor and preceptor for Level I associates.
• Act as backup Team Lead when necessary.
• Provide excellent customer service to nursing units, operating rooms, Cath Labs, physicians, nurses, and other specialty departments.
• Coordinate and deliver supplies and products to off-site clinics and facilities.
• Manage inventory and assist with annual inventory preparations and counts.
• Oversee consignment inventory and related processes.
• Support inventory management activities within procedural areas.
• Collaborate with stakeholders to adjust PAR levels and address slow-moving inventory.
• Troubleshoot supply shortages and communicate operational impacts.

General Responsibilities (Level I & II)

• Perform additional job-related duties, as reasonably assigned, to support safe patient care practices.
• Cross-train in other operational functions and provide support when needed.
• Work collaboratively with colleagues to achieve organizational and departmental goals.
• Maintain professionalism when responding to customer needs.
• Effectively operate within a computerized work environment.

Knowledge, Skills, and Abilities

Level I

• Ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.
• Ability to push and pull unloaded and loaded carts requiring up to 100 pounds of force daily.
• Frequent reaching, lifting, stooping, and bending.
• Commitment to continuous process improvement and service excellence.
• Ability to work cooperatively to achieve organizational and team goals.
• Strong problem-solving skills and ability to contribute innovative ideas.
• Sense of urgency and a proactive customer service approach.

Level II

In addition to Level I requirements, candidates must possess:

• Experience using an ERP system.
• Demonstrated competency in inventory management.

Level Characteristics

Level I

• Performs routine operational functions with a focus on inventory accuracy, customer service, and efficiency.
• Requires the physical ability to safely perform material handling duties and transport supplies throughout the facility.
• Demonstrates initiative, teamwork, and effective problem-solving skills.

Level II

• Demonstrates advanced operational knowledge and expertise.
• Serves as a resource and mentor for Level I associates.
• Possesses experience with ERP systems and inventory management processes.
• Performs complex inventory, reporting, and customer support functions with minimal supervision.

Minimum Qualifications

Education

• High School Diploma or GED required.
• Some college coursework preferred but not required.

Experience

Level I

• Minimum of one year of experience in one or more of the following areas: distribution, warehousing, shipping and receiving, logistics, material handling, customer service, inventory control, or a related service environment.
• Experience in a fast-paced, customer service-oriented environment strongly preferred.

Level II

• Minimum of two years of experience in one or more of the following areas: distribution, warehousing, shipping and receiving, logistics, material handling, customer service, inventory control, or a related service environment.

Degrees, Licensure, and Certifications

• Valid Driver's License may be required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.