Supply Chain Analyst

Nclusion, Inc.; Palo Alto (CA); Sur place; USD 95 000 - 125 000; Plein temps

Avantages offerts par ce poste

401k with a match

Medical Insurance

Dental Insurance

Vision Insurance

Competitive compensation & equity

Flexible PTO

In-office lunch, team events & culture

Résumé du poste

Nclusion, Inc. is seeking a Supply Chain Analyst - Markets to own the vendor onboarding, requisitions, and PO processing for operations in the DRC, Haiti, and other emerging markets.

Based in Palo Alto, the role collaborates daily with in-market teams, Accounts Payable, and finance on data and compliance. This hybrid role emphasizes hands-on operational discipline, pattern recognition, and the ability to elevate recurring vendor issues with fixes, while maintaining Zip intake forms and vendor

Qualifications

• 2+ years in supply chain, procurement operations, vendor management, or purchasing for operational teams.
• Experience supporting operations in emerging markets or non-standard vendor environments.
• Hands-on ownership of a procurement or vendor platform with minimal onboarding.
• Experience handling purchase requisitions/POs and resolving PO-to-invoice discrepancies with AP.
• Ability to manage high-volume document-heavy workflows with good judgment on escalations.
• Experience with international onboarding (W-8BEN forms, multi-currency banking) preferred.
• Prior experience with NetSuite or similar ERP system.

Responsabilités

• Partner with in-market procurement contacts to handle non-standard vendors and elevate with recommendations.
• Own end-to-end vendor onboarding and supplier enablement, including documentation checks.
• Process requisitions and POs for field operations and equipment purchases with compliance.
• Configure and maintain intake forms, approvals, and vendor data fields in Zip.
• Identify recurring friction and propose fixes to onboarding, PO processing, or workflows.
• Manage PO-related support and discrepancies with Accounts Payable and suppliers.
• Maintain integration hygiene between Zip and NetSuite and document changes.
• Build recurring reports in Zip/NetSuite for leadership visibility on vendor performance.

Connaissances

Supply chain operations

Vendor management

Procurement platforms

Purchase orders

Cross-functional collaboration

Outils

Zip

NetSuite

Coupa

Ariba

Description du poste

About the Role

As Nclusion scales gaming and lottery operations across the DRC, Haiti, and other emerging markets, our vendor and equipment supply chain has to keep pace — and it doesn't run on standard playbooks. The Supply Chain Analyst - Markets sits inside Supply Chain & Operations and owns the vendor and purchasing engine that keeps our market operations moving: enabling vendors who often don't fit standard US/EU templates, getting POs and equipment orders processed cleanly, and keeping Zip, our intake and orchestration platform, configured for how our in-market teams actually work.

This role is ideal for someone who combines hands-on operational discipline with sharp pattern recognition — someone who doesn't just process what lands in the queue, but notices when the same vendor issue, workflow break, or requisition kickback keeps recurring, and raises it with a fix rather than quietly reworking the same problem every week. You'll work daily with vendors, in-market ops contacts, and internal requesters, with finance as a close partner on data and compliance.

This role is based in our Palo Alto office. We work together onsite four days out of the week, with one day from home!

What You’ll Do

• Partner with in-market procurement/ops contacts in our local markets to navigate vendor realities that don't map cleanly to standard platform assumptions — informal vendors, unusual entity structures, currency/banking mismatches — and elevate with a recommendation, not just a flag
• Own end-to-end vendor onboarding and supplier enablement — collecting, validating, and maintaining documentation (tax forms, banking details, compliance docs), including judgment calls for vendors who don't fit standard templates
• Process purchase requisitions and POs for field operations and equipment purchasing, ensuring compliance with company policy and proper documentation throughout
• Configure and maintain Zip's intake forms, approval workflows, and vendor data fields, and serve as the first point of contact for internal users navigating the platform
• Identify recurring friction points in onboarding, PO processing, or platform workflows and propose fixes rather than working around them
• Manage PO-related support, including PO changes, the procurement support mailbox, and resolving PO/payment discrepancies in partnership with Accounts Payable and suppliers
• Maintain integration hygiene between Zip and NetSuite, and document system configurations and process changes
• Maintain clean, reliable vendor and spend data, and build recurring reports in Zip/NetSuite to give leadership visibility into vendor performance and process health

What You Bring to the Table

• 2+ years of experience in supply chain, procurement operations, vendor management, or purchasing, ideally supporting operational or field-facing teams
• Experience supporting operations in emerging or frontier markets, or comparable exposure to non-standard vendor and supply chain environments
• Hands-on experience owning a procurement or vendor platform (Zip, Coupa, Ariba, or similar) with minimal onboarding support required
• Demonstrated experience processing purchase requisitions/POs and resolving PO-to-invoice discrepancies directly with Accounts Payable
• Proven ability to manage high-volume, document-heavy workflows accurately, with sound judgment on when a recurring issue should be escalated rather than repeatedly resolved
• Experience with international vendor onboarding (e.g., W-8BEN forms, multi-currency banking setups) strongly preferred
• Prior experience working in NetSuite or a comparable ERP system

Benefits and Perks

• 401k with a match!
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Competitive compensation & equity – We believe in sharing success.
• Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
• In-office lunch, team events & culture

Compensation

The base pay range for this role is $95,000 – $125,000 per year.