Supplier Quality Technician

LEGO Group; Richmond (VA); Hybrid; Confidential; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Headspace wellbeing program

Colleague discount

Bonus scheme

Job summary

LEGO Group is seeking a Supplier Quality Technician to enable production with high-quality materials and reduce delays from supplier issues. You will serve as the first line of defense for defects, communicate with suppliers, and support containment and nonconforming material processes.

The role requires working with QA, supply base, and internal teams to maintain premium quality. The position includes training, collaboration, and continuous improvement efforts, with a hybrid workplace and a

Qualifications

• Two to three years of experience in manufacturing, quality, or equivalent roles.
• High school diploma or equivalent is required.
• Technical certification or associate degree preferred.

Responsibilities

• Assure that purchased materials comply with LEGO requirements.
• Act as first line of defense when supplier defects are found, lead the categorization of the defects and communicate to the suppliers in a clear and concise manner.
• Support production through efficient containments of defects, strong and timely communication, and escalations.
• Manage quarantined material and follow through the nonconforming material process including following up on the RMA process.
• Perform incoming inspection on purchased materials based on associated risk level.
• Maintain internal data bases and daily metric data.
• Supervise supplier's personnel in case of containment on site, considering all EHS requirements.
• Maintain cleanliness and tidiness of workspace and reject areas.
• Perform traceability investigations in COMBI 2.0 and generate reports.
• Work with management to ensure processes are followed and supplier quality concerns are addressed.
• Develop and update supplier quality process documentation.

Skills

Quality Assurance

Data analysis

Supplier communication

Problem solving

Documentation

Education

High school diploma

Associate degree

Technical certification

Tools

SAP

Job description

Position Overview

As the supplier quality technician you will be enabling production to do their job with high quality materials. This role will reduce delays due to supplier product issues, and allow only quality products to make it to our customers. The supplier quality technician helps open the lines of communication between production and our valued supply base by providing timely and data driven information to the department's internal and external customers. You will help to maintain the premium quality level in purchased materials.

Starting Pay Rate: $29.70/hr Shift Differential: 10% when position moves to night shift Schedule: Admin (M - F, 8 AM - 4:30 PM) during training through the end of 2026, Q1 2027 - rotating day shift (2-2-3), Q2 2027 - rotating night shift (2-2-3)

What You\'ll Do

Quality Assurance & Packing Quality

• Assure that purchased materials comply with LEGO requirements.
• Act as first line of defense when supplier defects are found, lead the categorization of the defects and communicate to the suppliers in a manner that is clear and concise via supplier notifications
• Support production through efficient containments of defects, strong and timely communication, and escalations
• Manage quarantined material and follow through the nonconforming material process including following up on the RMA process
• Perform incoming inspection on purchased materials based on associated risk level.
• Maintenance of internal data bases
• Manage daily metric data and action logs and present in relevant huddles
• Supervise supplier\'s personnel in case of containment on site, considering allEHS requirements
• Maintain cleanliness and tidiness of workspace and reject areas.
• Perform fast and efficient investigations in COMBI 2.0 and make traceability reports.
• Work closely with the management team to ensure processes are being followed.
• Ensure that supplier quality concerns are promptly identified, solved and escalated.
• Maintain, update and develop supplier quality process documentation
• All other job duties as assigned

Training, Collaboration & Continuous Improvement

• Support training and coaching of packing and quality team members on supplier quality methods and standards.
• Collaborate cross-functionally with Production, Engineering, and QEHS colleagues to improve process capability and compliance.
• Maintain 5S standards within assigned areas and support audit readiness.
• Perform additional duties as assigned to support operational needs.

Technical & Professional Skills

• Working knowledge of quality systems, inspections, and non-conformance management.
• Basic to intermediate proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with SAP or similar ERP systems preferred.
• Ability to read and understand basic technical or quality documentation.
• Must meet vision and color differentiation requirements.

Physical & Environmental Requirements

• Ability to stand and walk for extended periods during a shift.
• Ability to lift, push, or pull materials up to approximately 35 lbs.
• Ability to work in a manufacturing environment with noise, moving equipment, and varying temperatures.
• Ability to wear required personal protective equipment (PPE).

Decision-Making Authority

• Authority to stop packing operations due to quality concerns and elevate issues that pose risk to employees, or product quality.
• Authority to make quality disposition decisions on non-conforming material within defined procedures.
• Authority to stop or reject incoming material shipments based on quality risks.
• Access to confidential product and process information including novelty items prior to novelty manufacturing; confidentiality agreement required.

Qualifications

• Two to three years of experience in manufacturing, quality, or equivalent roles.
• High school diploma or equivalent required.
• Technical certification or associate degree preferred.

Compensation

The salary for this position has a range of $29.70 - $29.70 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

What\'s in it for you?

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want you to be your best self, so you\'ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount - We know you\'ll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you\'ll be rewarded through our bonus scheme

Our workplace

When you join the team you\'ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children\'s Rights and Child Wellbeing across the globe.

Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children\'s Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.