Supplier Quality Manager

JBL Resources; Grand Rapids (MI); On-site; USD 120,000 - 170,000; Full time

Job summary

JBL Resources in Grand Rapids, MI, is seeking a seasoned Supplier Quality Manager to lead quality performance across international supplier base in a medical device manufacturing environment. The role emphasizes strong governance of KPIs, audits, SCARs, and continuous improvement.

You will develop KPI dashboards, conduct audits against FDA and ISO standards, and drive corrective actions while traveling up to 25%.

Qualifications

• Bachelor’s degree in Engineering, Life Sciences, Quality Management, or related field.
• 7–10 years in quality within regulated manufacturing environments, 3–5 years in supplier quality.
• Deep knowledge of FDA QMSR, ISO 13485, and ISO 9001 standards.
• Experience conducting supplier audits and managing SCARs.
• Experience in surgical or single-use medical devices.
• Willingness to travel up to 25% domestically and internationally.
• No C2C candidates.

Responsibilities

• Establish supplier quality KPIs and report performance to QA/RA, Supply Chain, and leadership.
• Escalate critical supplier quality issues at international manufacturing, procurement, and distribution sites.
• Conduct supplier performance reviews and drive corrective actions and improvements.
• Manage the SCAR process, ensuring thorough root cause analyses and timely closure.
• Develop supplier scorecards and dashboards for enterprise-wide visibility.
• Plan and execute a risk-based supplier audit program, on-site and remote.
• Lead audits against ISO 13485 and FDA 21 CFR 820, document findings, and drive corrective actions.
• Assess supplier quality management systems for adequacy and continuous improvement.
• Support regulatory inspections with complete supplier documentation.
• Implement non-conforming product identification and remediation with supply chain accountability.
• Ensure inspection procedures, sampling plans, and acceptance criteria align with standards.

Skills

Leadership

Cross-functional collaboration

Analytical thinking

Excellent communication

Education

Bachelor's degree in Engineering or Life Sciences

Job description

Our client is a well-established medical device manufacturer located in the Greater Grand Rapids area, specializing in the development and production of high-quality surgical products used by healthcare professionals worldwide. The organization is known for its strong commitment to patient safety, innovation, and operational excellence, and offers a collaborative, quality-driven environment focused on continuous improvement.

Key Responsibilities:

• Establishing and maintaining supplier quality KPIs, including incoming product defect rates, supplier corrective action cycle time, on-time delivery, and overall supplier quality scores, and reporting performance to QA/RA, Supply Chain, and leadership.
• Escalating critical supplier quality issues arising at international manufacturing, procurement, and distribution sites.
• Conducting regular supplier performance reviews, identifying underperforming suppliers, and driving corrective actions and improvement plans.
• Managing the Supplier Corrective Action Request (SCAR) process, ensuring root cause analyses are thorough, corrective actions are effective, and closure is timely.
• Developing and maintaining supplier scorecards and performance dashboards that provide clear, data-driven visibility into supplier quality across the enterprise.
• Planning and executing a risk-based supplier audit program, conducting on-site and remote quality system audits across domestic and international supplier base.
• Leading audit activities against ISO 13485, FDA 21 CFR Part 820, and applicable regulatory standards, documenting findings, and driving timely corrective actions.
• Assessing supplier quality management systems for adequacy, compliance, and continuous improvement orientation across the organization.
• Supporting internal and external regulatory inspections by ensuring supplier quality documentation and records are complete, accurate, and readily available.
• Implementing non-conforming product identification and documentation processes, ensuring supplier issues and trends are acted upon, escalated, and managed through resolution, while holding suppliers accountable for restitution working with Supply Chain.
• Ensuring inspection procedures, sampling plans, and acceptance criteria align with applicable standards and risk-based principles.
• Establishing systems and documentation practices to specify material requirements through specifications and drawings.

Qualifications:

• Bachelor’s degree in Engineering, Life Sciences, Quality Management, or related field.
• 7–10 years of quality experience in a regulated manufacturing environment, with at least 3–5 years in supplier quality.
• Deep knowledge of FDA’s QMSR, ISO 13485, and ISO 9001 standards.
• Proven experience conducting supplier audits, managing SCARs, and improving supplier performance.
• Experience in surgical or single-use medical devices.
• Certifications such as ASQ CQE, CQA, Six Sigma, or Lean.
• Strong leadership skills, both in managing teams and influencing cross-functional partners.
• Excellent communication skills, with capacity to present complex data simply and clearly.
• Willingness to travel up to 25%, domestically and internationally.
• NO C2C CANDIDATES

**JBL is an Equal Opportunity Employer and E-Verify Company