Supplier Quality and Reliability Engineer

Torus; Utah; On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Equity

401(k)

Life Insurance

Disability Insurance

Health benefits

Parental leave

Paid holidays

Job summary

Torus, based in Salt Lake City, is seeking a Supplier Quality and Reliability Engineer to own supplier quality initiatives across international vendors, drive CAPA, PPAP/APQP processes, and translate field learnings into design and manufacturing improvements.

You will collaborate with Engineering, Quality, and Operations, lead audits, track quality metrics, and ensure long‑term reliability of electronics and energy storage hardware for our growing energy infrastructure.

Qualifications

• Experience leading supplier quality management and resolving systemic issues with global vendors.
• Expertise in root cause analysis tools and quality methodologies (8D, 5 Why, FMEA, CAPA).
• End-to-end ownership of RMA or warranty programs with action on trends.

Responsibilities

• Lead supplier quality programs and CAPA initiatives to close systemic issues.
• Manage RMA and warranty programs, analyze defects, enforce permanent actions.
• Conduct root cause investigations using 8D, 5 Why, FMEA, and SPC.
• Act as liaison between suppliers and internal teams to drive design/process improvements.
• Perform supplier audits, PPAP/APQP, and qualification initiatives for components.
• Audit supplier manufacturing lines and identify risk mitigation actions.
• Collaborate with engineering to define reliability criteria and CTQ specs.
• Track and present supplier quality metrics to leadership.
• Other duties as assigned.

Skills

Root cause analysis

CAPA

Cross-functional liaison

RMA management

Hardware testing

Education

Electrical Engineering degree

Tools

PPAP

APQP

SPC

8D

FMEA

Job description

About Torus

Torus is headquartered in Utah and is expanding manufacturing at our 545,000-square-foot facility in Salt Lake City called GigaOne. We are the world's first mesh energy infrastructure, uniting communities through resilient, sustainable, and intelligent power. We design, engineer, manufacture, install, and support our systems end-to-end, standing behind them throughout their lifecycle. Torus systems help reduce costs, lower emissions, and protect facilities from outages, while strengthening the security and reliability of the broader utility grid. Torus is committed to American manufacturing, engineering excellence, and building energy systems that last.

Torus has raised over $267 million from investors like Magnetar, Mercado, ICONIQ and Origin Ventures. The investments are helping to accelerate deployment of modular power plants across utilities, data centers, and industrial sectors. This investor confidence reflects the strength of our team, technology as well as the scale of the problem we are solving.

At Torus, you will be part of something larger than a single product or technology. Your work will help build energy infrastructure that supports and strengthens our electrical grid, critical systems, industry, and communities for decades to come. We value accountability, collaboration, and clear thinking. We are looking for people who want to solve hard problems and build things that matter.

About the Role

As a Supplier Quality and Reliability Engineer on the Supply Chain team, you will be key to ensuring the performance, long‑term reliability, and build quality of components feeding our advanced energy products. You will take end‑to‑end ownership of supplier quality initiatives, from auditing and validating international supplier manufacturing processes to closing out complex systemic quality issues. Acting as a crucial bridge between suppliers, Engineering, Quality, and Operations, your technical expertise will ensure that field performance data and quality lessons learned directly inform our future design and manufacturing standards at Torus.

Who You Are

You are an analytical, hands‑on engineer with a relentless focus on quality, reliability, and continuous improvement. You excel at methodical problem‑solving and possess the technical confidence to investigate complex hardware failures down to the root cause. Grounded in clear thinking and collaboration, you effectively influence external global supply partners and internal technical teams alike to elevate manufacturing standards, drive permanent corrective actions, and protect the customer experience.

Responsibilities

• Lead supplier quality programs and corrective action initiatives, driving systemic quality issues to closure through structured methodologies.
• Manage RMA (Return Merchandise Authorization) and warranty return programs, performing defect trend analysis and enforcing permanent corrective actions (CAPA) with suppliers.
• Conduct root cause investigations using formal analytical frameworks including 8D, 5 Why, FMEA, fishbone diagrams, and statistical process control (SPC) tools.
• Serve as the primary technical quality liaison between international suppliers and internal Quality, Engineering, and Operations teams to translate field and factory learnings into design and process improvements.
• Perform on‑site and remote supplier audits, process validations (PPAP/APQP), and qualification initiatives for new and existing components, particularly with suppliers in Asia.
• Audit supplier manufacturing lines, line yields, and quality management systems to identify risks and institute risk mitigation strategies.
• Partner with engineering teams during product development to establish component reliability criteria, inspection plans, and critical‑to‑quality (CTQ) specifications.
• Track, report, and present supplier quality metrics (DPPM, SCAR resolution times, RMA trends) to cross‑functional leadership.
• Other duties and projects as assigned.

Required Experience

• Demonstrated experience leading supplier quality management and resolving complex, systemic quality issues with global vendors.
• Deep expertise in root cause analysis tools and quality methodologies, including 8D, 5 Why, FMEA, CAPA, and statistical problem‑solving techniques.
• End‑to‑end ownership of RMA or warranty programs, with a track record of trend identification and execution of permanent corrective actions.
• Strong technical background working with manufactured hardware products, specifically electronics, electromechanical assemblies, or battery systems.
• Proven ability to serve as a cross‑functional technical liaison between external suppliers and internal Engineering, Quality, and Operations teams.
• Hands‑on experience working with international suppliers, particularly in Asia, including supplier auditing, process validation, and driving quality improvement initiatives.

Preferred Experience

• Degree in Electrical Engineering, Mechanical Engineering, Reliability Engineering, or a related technical discipline.
• Experience in energy storage, clean technology, electric vehicles, or high‑reliability hardware manufacturing environments.
• CQE (Certified Quality Engineer), CQA (Certified Quality Auditor), or Six Sigma Green/Black Belt certification.
• Direct experience with PPAP (Production Part Approval Process) and APQP frameworks in a fast‑paced environment.

Additional Details

Background Check: All candidates are subject to a background check.

Location + Travel: The role is based in our Salt Lake Headquarters, GigaOne. May require occasional onsite work in our South Salt Lake R&D warehouse.

Schedule: Full-Time, Salaried

Compensation: $85,000 - $140,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work Authorization: Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

• Must have the ability to safely lift and move objects weighing up to 50 lbs.
• Must be capable of standing, bending, and executing repetitive tasks for prolonged periods of time.
• Ability to read, identify, observe and recognize details, color‑coding and fine print at close range on associated engineering drawings.
• Ability to don personal protective equipment to include, but not limited to, respiratory protective equipment with proper seal, coveralls, ear protection, gloves, eye protection & safety helmet.
• Ability to observe, detect and respond to audible and visual machine malfunction warnings.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Our Perks & Benefits

Benefits eligibility is based on employment status.

Financial

• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan
• Torus paid life and AD&D Insurance with option to purchase additional coverage
• Voluntary short‑and long‑term disability insurance

Health & Wellness

• Health Benefits Package: Choice between traditional PPO or HSA‑eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
• Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.

Time Off

• Unlimited discretionary PTO
• 10 paid company holidays
• Waiting period-free 100% paid parental leave

Culture & Community

• Regular company‑wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
• Team members receive Torus branded gear
• Peer Recognition Program
• Fully stocked break rooms with free snacks and drinks. Because great work deserves great fuel.

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Torus participates in E‑Verify. Once you accept a job offer, we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I‑9 to confirm work authorization.