Supplemental Virtual Patient Observation Technician- Ben Taub- Varied Shifts

Harris Health; Houston (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Harris Health Hospital (Houston, TX) seeks a Virtual Patient Observation Technician to provide continuous video monitoring for patient safety, redirect at-risk behaviors, and coordinate with nursing staff for intervention when needed.

The role emphasizes safety documentation, participation in quality initiatives, and a customer-friendly approach using ServiceFirst behaviors and Language of Caring with patients, families, and staff.

Qualifications

• Education: High School diploma or the equivalent plus technical skills/training appropriate to the specialty area.
• Licensure/Certification: Texas Nursing Assistant Certification; or
• Medical Assistant Certification from AMT or equivalent

Responsibilities

• Constant, real-time video monitoring of assigned patients to enhance safety.
• Verbally redirect patients from engaging in at-risk behaviors and communicate with nursing staff as needed.
• Record observations and document according to safety standards and facility policy.
• Participate in performance improvement activities and promote a customer-friendly environment using ServiceFirst and Language of Caring.

Education

High School diploma or equivalent

Texas Nursing Assistant Certification

Medical Assistant Certification (AMT)

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

Job Summary

The Virtual Patient Observation Technician (VPOT) provides constant, real-time video monitoring of assigned patients to enhance safety. The VPOT verbally redirects the patient from engaging in at-risk behaviors and directly communicates with nursing staff if the patient needs further intervention or requires assistance.

The VPOT practices safety measures and documents observations according to standards. The technician participates in performance improvement and quality initiatives, demonstrates personal and professional effectiveness and promotes a customer-friendly environment by utilizing ServiceFirst behaviors and Language of Caring techniques while interacting with patients, families, and staff members.

Minimum Qualifications

• Education/Licensure/Specialized Training:
• Education: High School diploma or the equivalent plus technical skills/training appropriate to the specialty area.
• Licensure/Certification: Texas Nursing Assistant Certification; or

Medical Assistant Certification From One Of The Following

• 'American Medical Technologists (AMT)'