Supplemental Claims Recovery & Analysis Specialist

Carrington; Plano (TX); Remote; USD 27,000 - 30,000; Full time

Benefits offered by this job

Comprehensive healthcare

401(k) with 50% match

Educational Reimbursement

Employee discounts

Career training programs

Job summary

Carrington Mortgage Services is seeking a Supplemental Claims and Recovery Specialist to perform financial reconciliations on liquidated loans and determine root causes for avoidable losses. The role requires strong data analysis, MS Excel skills, and adherence to investor guidelines.

The position offers remote work from home in the United States with a target pay range of $19.50/hr - $21.50/hr and requires knowledge of mortgage servicing processes up to loss mitigation, bankruptcy, and claims.

Qualifications

• High School diploma required; college degree preferred.
• 1–2 years mortgage servicing default experience
• FHA/VA/USDA and PMI claims experience preferred
• 1+ year LoanServ experience for default related workstations

Responsibilities

• Reconcile loan advances after GSE/government insured expense claims.
• Meet/exceed daily goals for reconciliations and loss determinations.
• Prepare and file supplemental claim documents per insurer guidelines.
• Verify claim and settlement proceeds are correctly credited.
• Prepare Cash Posting Tickets and ensure accuracy of postings.
• Maintain a 98% monthly accuracy rate and document evidentiary support.
• Identify process improvements to prevent future losses and escalate when needed.
• Stay current with GSE/government guidelines and industry standards.

Skills

Financial reconciliation

Data analysis

MS Excel

Strong written & verbal communication

Attention to detail

Education

High School diploma

Associate/Bachelor Degree related/other field preferred

Tools

MS Word

LoanServ software

GSE/insurer guidelines systems

Job description

Come join our amazing team and work remote from home!

The Supplemental Claims and Recovery Specialist is responsible for performing financial reconciliation on all liquidated loans. Determine the root cause for all avoidable losses. Analyze multiple data elements in order to apply the proper decision rationale and attach evidentiary information to accurate written summaries. Work in conjunction with management team in providing the best resolutions under general directions with substantial latitude to improve and prevent losses. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $19.50/hr - $21.50/hr.

What you'll do:

• Reconcile all loan advances once the GSE or Government Mortgage Insured "expense" claim has been paid.

• Meet and/or exceed daily goal of completing daily financial loan reconciliations and/or determinations of avoidable or unavoidable financial loss.

• Prepare Claims Recovery & Analysis Posting Ticket (when applicable) to adjust/correct previous Cash Posting Ticket processed.

• Verify claim proceeds, short sale proceeds, and 3rd party foreclosure sale proceeds are accurately credited.

• Prepare and file all GSE or Government Mortgage Insured Supplemental Claims timely and accurately according to insurer guidelines and requirements.

• Prepare Claims Cash Posting Ticket (when applicable) to adjust/correct previous Cash Posting Ticket processed.

• Validate the accuracy of the loan financial reconciliation of all advances recovered and not recovered.

• Respond and make all corrections identified during the Quality Review Process within 24 hours of receipt.

• Maintain a monthly aggregate accuracy rate ratio of 98%.

• Analyze multiple data elements in order to apply the proper decision rationale and provide evidentiary support to complete accurate written summaries.

• Make recommendations for enhancing processes and procedures to prevent future occurrences; escape to management any failure to comply with investor/insurer/or CMS guidelines and requirements that resulted in the loss.

• Ensure all applicable GSE and Government Mortgage Insured Supplemental Claim documents are imaged timely.

• Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations.

• Assume responsibility for completion of assigned duties. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date.

• Exercise authority required to accomplish assigned duties and responsibilities and accepts full accountability for results achieved.

• Plan and schedule work so that it can be performed efficiently and effectively, reduces costs where possible by improving methods and processes and eliminating non-essential and manual processes and activities.

• Responsible for learning new skills and expand job knowledge to better perform assigned duties.

• Identify gaps in the department policies and procedures which allowed breakdown and provide recommendations to correct breakdown in process.

• Strong knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines.

• Background in financial and loss analysis including ability to determine: all funds/advances due CMS have been recovered.

• Moderate Accounting Background - must possess the ability to complete financial reconciliations.

• Diplomatic and assertive communication skills.

• Strong computer skills with MS Word, Excel.

• Strong attention to details and have excellent time management and organizational skills.

• Comprehensive writing skills, including proper punctuation and grammar, organization, and formatting.

• Ability to substantiate facts and properly document them.

• Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties.

• Ability to make decisions that have moderate impact to immediate work unit.

• Ability to identify urgent matters requiring immediate action and properly escalating them.

• Ability to handle multiple tasks under pressure and changing priorities.

What you'll need:

• High School diploma required; Associate/Bachelor Degree related/other field preferred.

• One (1) to Two (2) years of mortgage servicing default experience

• Previous FHA, VA, USDA and PMI claims experience preferred

• One (1) or more years' LoanServ experience for all default related workstations.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

#LI-SY1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.