Supervisory Veterans Service Representative (AVSCM).

Veterans Benefits Administration; Phoenix (AZ); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Veterans Benefits Administration seeks a Supervisory Veterans Service Representative to oversee claims and appeals processing, lead division staff, and ensure efficient program delivery within the Compensation and Pension programs.

The role requires extensive knowledge of VBA benefits, strong leadership capabilities, and experience guiding performance and employee relations within a federal setting. Telework eligibility is available on a situational basis.

Qualifications

• Specialized experience in Veteran benefit programs or VBA policies affecting Veterans' compensation and pension benefits.
• Experience supervising or leading projects and managing performance or labor relations practices.
• Knowledge of employee relations practices and grievance processes.

Responsibilities

• Oversees the claims and appeals processing program by planning, organizing, coordinating, directing, and controlling the work of the division.
• Directs staffing, placement, assignment and training of division personnel to manage division workflow/productivity.
• Exercises final authority for the full range of Division's personnel actions (e.g., merit promotion, reassignment, details).
• Conducts long and short-range planning relating to prospective changes in functions, programs and goals.
• Manages budgetary matters for efficient and economical methods of production.
• Revises and develops work methods to support division priorities.
• Reviews written correspondence to individuals and inquiries for approval.
• Monitors Equal Employment Opportunity & Diversity Inclusion policies.
• Establishes relationships with stakeholders to exchange information regarding agency programs.
• Serves as technical advisor for the administration of Compensation and Pension programs.
• Consults with supervisors and union representatives to discuss performance issues.
• Collaborates with station management in coordinating work-related changes.

Job description

• Oversees the claims and appeals processing program by planning, organizing, coordinating, directing, and controlling the work of the division.
• Directs staffing, placement, assignment and training of division personnel to manage division workflow/productivity.
• Exercises final authority for the full range of Division's personnel actions (i.e., merit promotion, reassignment, details, etc.)
• Conducts long and short-range planning relating to prospective changes in functions, programs and comprehensive evaluation of goals, objectives and accomplishments.
• Manages budgetary matters for efficient and economical methods of production.
• Revises and develops work methods to support division priorities.
• Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
• Monitors Equal Employment Opportunity & Diversity Inclusion policies to ensure guidance is enforced.
• Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
• Serves as technical advisor to Regional Office Director, other station personnel, other organizations and agencies and other VA personnel for the administration of Compensation and Pension programs.
• Consult with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.
• Collaborates with station management and Division Chiefs in deciding on and/or coordinating work related changes affecting other units or divisions.

Duties

Specific Duties Include

• Oversees the claims and appeals processing program by planning, organizing, coordinating, directing, and controlling the work of the division.
• Directs staffing, placement, assignment and training of division personnel to manage division workflow/productivity.
• Exercises final authority for the full range of Division's personnel actions (i.e., merit promotion, reassignment, details, etc.)
• Conducts long and short-range planning relating to prospective changes in functions, programs and comprehensive evaluation of goals, objectives and accomplishments.
• Manages budgetary matters for efficient and economical methods of production.
• Revises and develops work methods to support division priorities.
• Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
• Monitors Equal Employment Opportunity & Diversity Inclusion policies to ensure guidance is enforced.
• Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
• Serves as technical advisor to Regional Office Director, other station personnel, other organizations and agencies and other VA personnel for the administration of Compensation and Pension programs.
• Consult with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.
• Collaborates with station management and Division Chiefs in deciding on and/or coordinating work related changes affecting other units or divisions.

Work Schedule:

Monday-Friday, 8:00am-4:30pm

Compressed/Flexible:

Not Available

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual:

This is not a virtual position.

Position Description/PD#

Supervisory Veterans Service Representative (AVSCM); PD 37977A

Relocation/Recruitment Incentives

Not Authorized.

Financial Disclosure Report:

Not Required.

Requirements

Conditions of employment

Required

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-14 position you must have served 52 weeks at the GS-13 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-14 or higher and the promotion potential of your current position must be at least None.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT:

You may qualify based on your experience as described below:

GS-14 Grade Level

• Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization.

• Specialized experience is defined as:
• Comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing. Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance process or negotiations) practices.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

Education Can Not Be Used To Substitute Specialized Experience.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy:

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members

Please visit the

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

For more information on the \"Who may apply\" eligibility requirements, refer to the

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.