Supervisory Specialist- Joint Training Programs and Operations

Serco; Hampton (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Serco is seeking a Supervisory Specialist to lead the POD contractor team supporting task management, scheduling, in-processing, information management, and document control for the Joint Staff J-7 DDJTE. The role requires maintaining a DoD Secret clearance with eligibility for Top Secret/SCI access and on-site work in Suffolk, VA.

You will synchronize efforts across divisions, manage the Joint Event Schedule, and ensure timely, accurate staff support while coordinating with government

Qualifications

• Active DoD security clearance or ability to obtain Top Secret/SCI clearance.
• Bachelor's degree with 5+ years of related experience.
• Experience managing military headquarters staff actions and taskings.
• Hands-on use of ETMS2 and related tools.
• Experience leading personnel and coaching team members.
• Experience coordinating operational schedules and resources across a large organization.
• Advanced proficiency with SharePoint, Teams, and Excel.
• Experience supporting administrative processes including in-processing, badging, and clearance coordination.
• Ability to work effectively with military, civilian, and contractor personnel.

Responsibilities

• Lead, assign work to, coach, and assess the POD contractor team.
• Synchronize contractor support across divisions; identify conflicts and coordinate solutions.
• Maintain Joint Event Schedule and long-range planning calendar; coordinate spaces/resources.
• Oversee contractor support to the Joint Staff tasking process using ETMS2 and Planner.
• Supervise knowledge management in SharePoint and Teams; control access and governance.
• Supervise electronic records organization and retention/disposition compliance.
• Coordinate inputs to staffing plans, quality control activities, and transition planning.
• Develop and maintain SOPs for recurring processes and update publications.
• Track team performance, resolve routine issues, elevate risks to deadlines.

Skills

DoD clearance

ETMS2 experience

Leadership

Scheduling coordination

SharePoint

Microsoft Teams

Excel proficiency

Badging coordination

SOP development

Written communication

Travel availability

Education

Bachelor's degree

Tools

ETMS2

SharePoint

Microsoft Teams

Excel

Job description

Position Description & Qualifications

Serco is seeking a Supervisory Specialist to lead the contractor team supporting the Joint Staff J-7 Directorate for Joint Training and Exercises (DDJTE), Programs and Operations Division (POD). POD coordinates activities across the Directorate for Joint Training and Exercises (DDJTE). In this role, you will lead the team that keeps directorate taskings, events, information, and administrative processes organized and moving. You will work with government leaders and personnel across DDJTE to anticipate competing requirements, resolve scheduling and resource conflicts, and deliver accurate, timely staff support.

This position is contingent upon the ability to maintain/transfer an active U.S. Department of Defense (DoD) Secret clearance with eligibility for Top Secret / Sensitive Compartmented Information (SCI) access is required.

In This Role, You Will

• Lead, assign work to, coach, and assess the POD contractor team supporting task management, scheduling, in-processing, information management, and document control.
• Synchronize contractor support for tasks, schedules, and resources across DDJTE divisions; identify conflicts early and coordinate solutions with government stakeholders.
• Maintain the Joint Event Schedule and directorate long-range planning calendar. Coordinate event spaces and other shared resources.
• Manage the contractor team’s support to the Joint Staff tasking process using the Enterprise Task Management Software Solution (ETMS2) and Microsoft Planner. Track assignments and deadlines, review products for quality, and train team members on established procedures.
• Oversee knowledge and information management in SharePoint and Microsoft Teams, including site organization, permissions, content governance, and access to directorate products.
• Supervise electronic records organization and support compliance with applicable retention and disposition requirements.
• Coordinate administrative work required by the Performance Work Statement (PWS), including inputs to staffing plans, quality control activities, and contract transition planning.
• Develop and maintain standard operating procedures (SOPs) for recurring directorate processes and oversee updates to publications, including the DDJTE Joint Training Event Handbook.
• Track team performance, resolve routine issues, and elevate risks that could affect deadlines or contract deliverables.

To Be Successful In This Role, You Will Have

• An active U.S. Department of Defense (DoD) Secret security clearance with the ability to obtain a Top Secret/SCI clearance.
• U.S. Citizenship
• A Bachelor’s degree with 5 years of relative experience in the field.
• Experience managing military headquarters staff actions and taskings, including hands‑on use of ETMS2.
• Experience leading personnel, assigning and reviewing work, and coaching team members.
• Experience coordinating operational schedules, personnel, and shared resources across a large organization.
• Advanced proficiency with SharePoint, Microsoft Teams, and Excel, including collaborative documents, lists, and calendars.
• Experience supporting administrative and personnel processes such as in-processing, badging, and clearance coordination.
• Experience developing standard operating procedures (SOP) and maintaining official administrative publications.
• Strong written communication, attention to detail, and the ability to work effectively with military, civilian, and contractor personnel across multiple divisions.
• The ability to manage competing priorities, maintain accountability for team deliverables, and improve routine workflows.
• The ability to work on‑site in Suffolk, Virginia. No remote work authorized.
• The ability to travel up to 10%.

Additional Desired Experience And Skills

• Active Top Secret/SCI clearance.
• Experience supporting the Joint Staff, a combatant command, or a comparable higher headquarters staff.
• Experience using approved artificial intelligence and automation tools to improve staff products or recurring workflows.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well‑being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.

Benefits – Comprehensible benefits for full‑time employees (part‑time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations.