Supervisory Program Specialist

National Cemetery Administration

Bay Pines (FL)

On-site

USD 62,000 - 80,000

Full time

5 days ago

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Job summary

National Cemetery Administration in Bay Pines, Florida, seeks a Supervisory Program Specialist to oversee administrative operations and manage interment scheduling with strict policy compliance.

The role emphasizes supervisory responsibilities, workload balancing, and staff coaching, along with handling sensitive interments and data accuracy. Requires experience in cemetery operations and eligibility procedures, with readiness for other duties as assigned.

Qualifications

Experience supervising administrative operations in a federal setting.
Ability to manage workloads and coaching staff.
Familiarity with interment scheduling and eligibility determinations.

Responsibilities

Oversees administrative operations in the absence of Cemetery Administrator and ensures policy compliance.
Assigns and monitors workload; supervises staff performance with coaching and development.
Manages interment scheduling and verifies burial applications and eligibility.

Skills

Supervisory experience

Job description

Hiring Agency: National Cemetery Administration
Department: Department of Veterans Affairs

This position is located at the Bay Pines National Cemetery in Bay Pines, Florida.

Key Responsibilities

Supervisory Responsibilities (25%) Oversees administrative operations in the absence of the Cemetery Administrator and ensures compliance with NCA standards and policies. Assigns, balances, and monitors workload; supervises staff performance and provides coaching, training, and development. Manages all interment scheduling and verifies accuracy of burial applications and eligibility determinations.

Responds to sensitive or complex situations involving families, military honors, disinterments, and Veteran Service Organizations. Prepares statistical reports and analyzes scheduling workflow for productivity and accuracy. Program Management (75%) Maintains accurate gravesite data, reconciles interment records, and reports discrepancies to leadership. Analyzes processes and recommends improvements to enhance efficiency and coordination across cemetery operations.

Coordinates high-profile and sensitive interments; serves as primary cemetery representative for internal and external stakeholders. Reviews and verifies eligibility documentation using DoD, NCSO, NPRC, funeral directors, and family records. Processes sensitive cases with Cemetery Leadership, General Counsel, NCSO, and regional offices; provides training and guidance to staff.

Serves as SME for interment operations, eligibility policies, and cemetery procedures; annually updates SOPs and ensures staff comprehension. Oversees weekend scheduling, pending cases, error tracking, and quality control of interment applications. Serves as cemetery IT POC; manages system access, equipment inventory, and IT/privacy compliance.

Ensures coverage for all committal services; establishes priorities, assigns work, and verifies timely completion of reports and case documentation. Participates in hiring panels; addresses employee concerns; recommends personnel actions; conducts training and improves SOPs. Performs other duties as assigned. Performs public outreach as needed. Work schedule: Required to work Monday through Friday, 7:30 am to 4:00 pm. May include occasional weekends.

Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery.

Occasionally staff may be called back to the facility to perform emergency overtime work. Compressed/Flexible Schedule: Not Available Telework: Not Available Position Description Title/PD#: Supervisory Program Specialist/PD1730837 The full performance level of this position is GS - 10. At the level GS-09, you will perform similar duties but under closer supervision.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Relocation Expenses: Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements & Education

There is no educational substitution at this grade level. PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Which agency is hiring for this position?

This position is with National Cemetery Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $61722 – $80243/yr.

What is the application deadline?

Applications close on 2026-10-19.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.