Supervisory Pharmacy Technician (HSA 5.3 Clinical Contact Center)

US-Department-of-Veterans-Affair; Phoenix (AZ); Híbrido; USD 60.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

None

Descripción de la vacante

U.S. Department of Veterans Affairs in Phoenix, AZ, seeks a Supervisory Pharmacy Technician to coordinate clinical care activities within the Clinical Contact Center. Remote eligible with potential office reporting within the HSA 5.3 catchment.

Relocation within 50 miles is considered. The role emphasizes leadership of CCC Pharmacy staff, ensuring compliance, and driving performance improvements in pharmacy operations. Requires U.S.

Formación

• Citizen of the United States.
• English language proficiency required for appointment.
• Education/Experience must total 100% to qualify.
• Certification required: PTCB (CPhT) or NHA (ExCPT).
• Grandfathering provisions apply for current VA employees in this occupation.
• Foreign education must be deemed equivalent to U.S. standards.

Responsabilidades

• Assist management in coordinating pharmacy activities in the CCC.
• Direct activities of CCC Pharmacy staff and resolve personnel matters.
• Plan, organize, and review work to ensure optimal pharmaceutical care.

Conocimientos

Leadership in pharmacy

Data analysis

Problem solving

Interpersonal relations

Educación

National certification requirement (PTCB/NHA)

Education/Experience equivalence (100%)

Descripción del empleo

As part of the Health System Area (HSA) 5.3 Clinical Contact Center (CCC), the Supervisory Pharmacy Technician is responsible for assisting pharmacy management in providing and coordinating optimal pharmaceutical care activities in the CCC in accordance with the department's mission, vision, and goals. They will be directing the activities of various levels of CCC Pharmacy--planning, organizing, reviewing work, resolving personnel matters, dealing effectively and professionally with employees.

This position is remote eligible and is currently exempted from return to office (RTO) requirements. Remote exempted positions are reviewed annually and does not imply permanent remote work status. This position may be required to report to an office within the HSA 5.3 catchment area. Selectee must be located (or willing to relocate at their own expense) within 50 miles of a HSA 5.3 VA Facility catchment area --Albuquerque, Greater Los Angeles, Loma Linda, Long Beach, Phoenix, Prescott, San Diego or Tucson.

Basic Requirements

• Citizenship. Be a citizen of the United States. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with 38 U.S.C. § 7407(a).
• English Language Proficiency. Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f).
• Education or Experience. For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level.
• Certification. For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either:
  • Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). or
  • National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT).
• Grandfathering Provision. Pharmacy technicians employed in VHA on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure/certification/registration that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements in this standard but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
  • Employees may be reassigned, promoted up to and including the full performance (journey) level or changed to lower grade within the occupation but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions.
  • Employees in an occupation that requires a licensure/certification/ registration only at higher grade levels must meet the licensure/ certification/registration requirement before they can be promoted to those higher grade levels.
  • Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
  • Employees who are converted to title 38 hybrid status under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.
  • Employees initially grandfathered into this occupation who subsequently obtain additional education and/or licensure/certification/registration that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation.
• Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Supervisory Pharmacy Technician. GS - 09

• Experience. In addition to meeting the basic requirements, one year of progressively complex experience equivalent to the lower grade level.
• Certification. For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either:
  • PTCB as a CPhT.
  • NHA as a ExCPT.
• Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs and meet any additional KSAs for the assignment, if indicated:
  • Expert knowledge serving as a key resource advising others in their particular specialty area or section of the pharmacy (such as procurement, sterile compounding (USP compounding standards), controlled substances DEA, automation, clinical pharmacy, lead tech, contact center, etc.).
  • Skill in analyzing data for self-driven (independent) performance improvement projects, workload analysis and statistical reports.
  • Skill in solving problems and implementing corrective actions to maximize outcomes in their program area.
  • Ability to maintain special accreditations and prepare for national reviews/inspections (e.g., The Joint Commission, Inspector General, American Society of Health System Pharmacists®, controlled substance inspections).
  • Ability to develop training programs and material for orientation, competency development and educational needs for regulatory requirements within the specialized pharmacy program area.
  • Additional Knowledge, Skills and Abilities (KSAs).
    • Skill in interpersonal relationships in dealing with employees, team leaders and managers.
    • Ability to utilize staffing methodology principles to determine adequate staffing to coordinate and manage workflow and work activities within pharmacy.
• Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity and range of variety and be performed by the incumbent at least 25% of the time. Pharmacy technicians at this grade level may be appointed to one of the following assignments.
  • Supervisory Pharmacy Technician. Supervisory pharmacy technicians are responsible for management and supervision of at least three GS-08 pharmacy technicians. These positions require significant independent technical judgement and expertise in complex areas of pharmacy practice, regulatory requirements and quality standards. They organize, coordinate and manage programs for the pharmacy service at the facility level. These pharmacy technicians will be responsible for communicating with VISN or national pharmacy leadership as well as individual facility leadership and staff.
    • Additional Knowledge, Skills and Abilities (KSAs).
      • Skill in interpersonal relationships in dealing with employees, team leaders and managers.
      • Ability to utilize staffing methodology principles to determine adequate staffing to coordinate and manage workflow and work activities within pharmacy.
• Preferred Experience: Selectee must have three (3) years of Supervisory/Management Pharmacy Technician experience.
• Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service.
• Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Position is a full performance level.