Supervisory Medical Support Asssistant

US-Department-of-Veterans-Affair; Erie (Erie County); On-site; USD 52,000 - 74,000; Full time

Job summary

US Department of Veterans Affairs, Erie VA Medical Center, Erie, PA, seeks a Supervisory Medical Support Assistant for the Community Care department. The role requires leading patient support staff, exercising independent judgment, and delivering comprehensive administrative supervision within a complex healthcare setting.

The incumbent will supervise subordinate MSAs, assign work, evaluate performance, and coordinate with teams to ensure continuity of care while maintaining compliance with

Qualifications

• Six months experience of clerical, office, customer service, or other administrative work indicating ability to acquire the necessary knowledge and skills.
• One year above high school education.
• Experience/education combination acceptable for entry level.

Responsibilities

• Advanced knowledge of managing or leading patient support staff in a clinic, including decision making and empowering the team to resolve problems.
• Provide full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting.
• Collaborate, communicate, and demonstrate customer service with internal and external customers to ensure quality/continuity of care.
• Provide briefings, orientations, staff development, and training in a patient support setting.
• Manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Skills

Leadership

Supervisory experience

Communication

Decision-making

Customer service

Education

One year above high school

Job description

The incumbent serves as a Supervisory Medical Support Assistant (MSA) to the Community Care department within Health Administration Services in the Associate Director Service Line. S/he works at the Erie VA Medical Center in Erie, PA. The MSA supports a program area critical to management and as such must demonstrate a high level of leadership and organizational ability. S/he must use sound, independent judgment and have excellent decision-making and possess strong communication skills. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• a. United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• b. Experience and Education.
  • (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
  • (2) Education. One year above high school;
  • (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• c. Certification. None required.
• d. Grandfathering Provision- May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
• e. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.
• f. Physical Requirements. See VA Directive and Handbook 5019.
• g. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j

Grade Determinations

• Experience. One year of experience equivalent to the next lower grade of GS-7 level.

Demonstrated Knowledge, Skills, and Abilities.

• a. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
• b. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• c. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• d. Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• e. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Preferred Experience

Previous Care in the Community (CITC) MSA experience is preferred.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-8.