Supervisory Medical Support Assistant

Veterans Health Administration; Glendale (CO); On-site; USD 52,000 - 76,000; Full time

Job summary

Veterans Health Administration in Glendale, Colorado seeks a Supervisory Medical Support Assistant to oversee daily operations in the Office of Community Care. The role includes directing staff, assigning workloads, and ensuring efficient patient flow across clinics and community resources.

The SMSA will evaluate performance, resolve workplace issues, and coordinate with interdisciplinary teams to maintain high-quality care and continuity.

Qualifications

• Citizenship as a basic requirement for VA employment.
• Experience: 1 year of experience at GS-7 level or equivalent.
• Education: High school diploma or GED or state/province equivalency.
• English proficiency: proficient in spoken and written English.

Responsibilities

• Monitors and assigns workload to MSAs.
• Evaluates performance and resolves daily workplace issues.
• Maintains efficient workflow and staff scheduling.
• Acts as liaison among staff and interdisciplinary colleagues.

Skills

Staff supervision

Communication

Customer service

Team collaboration

Education

High school diploma or GED

Job description

This position serves as a Supervisory Medical Support Assistant for the Office of Community Care in Glendale, Colorado.

The Supervisory Medical Support Assistant (SMSA) monitors and makes work assignments, evaluates performance, resolves daily workplace issues and maintains efficient workflow.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: None
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grandfathering Provision

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply: Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. NOTE: This provision is not intended to regularize appointments/placements

Grade Determinations

In addition to the Basic Requirements listed above, the following education and experience criteria must be met when determining the grade of the candidates:

• Experience: One year of experience equivalent to the GS-7 level. (Creating daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; determining training needs of MSAs to provide support across interdisciplinary settings; assisting with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources; ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA level staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.)

• AND In addition to the experience or education above, the candidate must demonstrate the following Knowledge, Skills, and Abilities (KSAs): Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Preferred Experience

N/A

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-08.

Physical Requirements

The work is sedentary. While working in the nursing units or ED, physical demands include walking, getting up and down from sitting to retrieve various items and carrying items such as papers, folders, belongings, etc. Crouching and bending is required to file documents and attend to supply needs. Often constant demands, such as continually ringing telep