Supervisory Management and Program Analyst

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health and life insurance

Retirement benefits

Professional development

Flexible work schedule

Housing loan program

Job summary

District Department of Transportation (DDOT) is seeking a senior supervisor to lead a multidisciplinary team within the Curbside Services Branch. The role emphasizes using data to drive decisions, deploying new technologies, and guiding strategic efforts to boost operational efficiency.

The candidate will oversee design, redesign, and improvement of customer service processes, coordinate with District and federal partners, and manage complex programs while reporting to senior leadership.

Qualifications

• Specialized experience in managing agency programs, operations, and processes.
• Experience leading diverse teams and advising on organizational reforms.

Responsibilities

• Defines current and future business environments and establishes metrics to measure systems’ performance.
• Plans and supervises complex projects related to redesign and improvement of customer service processes.
• Acts as a liaison between DDOT and other agencies to implement changes and achieve results.

Skills

Leadership

Data-driven decision making

Process improvement

Project management

Stakeholder liaison

Education

Bachelor of Science in Business or Public Administration

Job description

This position is in the District Department of Transportation (DDOT), within the Maintenance Operations Administration’s (MOA), Curbside Services Branch. The Curbside Services Branch is responsible for management and regulation of the District’s curbside operations and assets. This position provides supervision and leadership to a multidisciplinary team, including engineering technicians and program analysts, who are ensuring compliance with local and federal regulations for curbside operations, overseeing curbside assets, utilizing new technology, and conducting fieldwork to maintain assets in good repair. This position will serve as a proven manager who can use data to drive decision-making, introduce new technologies and process improvements, and advise on strategic efforts to improve the agency’s overall operational efficiency within the Operations Administration.

Duties And Responsibilities

Serves as a key member of the Director’s and Associate Director’s advisory staff. Defines current and future business environments and establishes metrics to measure and evaluate systems’ performance. Exercises analytical and evaluative expertise in the review of agency goals and objectives, operations, and business processes. Performs root causes analyses of business processes to identify needs for reform. Designs and/or conduct comprehensive management studies, the boundaries of which are evolving legislative changes; overlapping functions, etc. Develops and maintains strategic plans for agency reforms, including new or improved business processes and practices. Keeps supervisor abreast of significant problems identified.

Plans, coordinates and supervises a broad range of complex special projects and programs related to the design, red-design and improvement of agency customer service response process and programs. Assesses extremely diverse, critical, controversial and/or sensitive matters of interest to the supervisor and recommends approaches and solutions. Acts as a liaison between DDOT and other key District agencies in the planning, assessment, and implementation of changes in administrative processes, including those initiated in conjunction with other agencies. Coordinates changes with technical experts, other District/Federal agencies and the private sector to determine the most effective approach and methodology to resolve issues and obtain the desired results.

Qualifications And Education

Specialized Experience

Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position.The applicant should have specialized experience in at least two of the following: expert knowledge of the mission, policies, procedures, and goals related to the interrelationship of programs within the agency’s administrations; expert knowledge of curbside operations; expert knowledge of parking operations; expert knowledge and experience in asset management; expert knowledge of advanced project management concepts; and expert knowledge in process improvement. To be creditable, at least one (1) year of specialized experience must have beenequivalent to at least the next lower grade level in the normal line of progression.

Desired Qualifications

Bachelorof Science degree in Business or Public Administration or related field is desired.The applicant must have experience in managing diverse teams, either as a supervisor or project manager. Applicants should demonstrate knowledge and skills in two or more of the following skills: personnel management, union relations, performance management, mediating conflict, and team-based project management. Demonstrated evidence of leading a team to meet a shared goal is preferred.Additional preferred skills include expert knowledge of skills in the application of analytical and evaluative methods, and qualitative and quantitative methods sufficient to interpret information and data related to the assessment of complex and problem areas.At least five (5) years’ experience as a Management Analyst, administering contracts, managing projects or similar disciplines.

Licenses and Certification

A valid driver’s license is highly desired.

Working Conditions/Environment

The work is performed in an office setting, but there will be significant amounts of time spent outside.

Other Significant Facts

Tour of Duty: Varies

Pay Plan, Series, and Grade: MS-343-14

Promotional Potential: No known promotional potential

Collective Bargaining Unit: (Non-Union):This position in not in a collective bargaining unit

Duration of Employment: Management Supervisory Service (MSS) At-Will.At-Will employment applies to the appointing authority and may be terminated at any time with or without cause.

Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.

Position Designation: This position has been deemed security sensitive.Accordingly, the incumbent will be subjected to pre-employment checks (criminal background checks, drug and alcohol testing, traffic record checks, if applicable) as conditions of employment, and will be subject to random drug and alcohol testing and periodic criminal background checks throughout your employment.

Emergency Designation: This position has been designated as an essential employee position under the provisions of District Personnel Manual, Chapter 12.As such, your services may be required in emergency situations to perform crucial duties, i.e., snow removal, debris removal, transportation, shelter operation, food distribution, and communications.These duties may be performed. When the government is closed or when most employees are dismissed early.Employees are required to work rotating shifts, to include evenings, nights, weekends, and holidays. Employees are considered emergency personnel and are subject to call-in 24 hours a day and will be required to provide the employing agency with a telephone number where they can be reached.

Benefits May Include

• Health and life insurance benefits and retirement benefits (More information about these benefits is available on the D.C. Department of Human Resources (DCHR) website at www.dchr.dc.gov.)
• Complimentary Capital BikeShare Membership
• Continued professional development and professional growth through d.University, the in-house training available for all DDOT employees
• Flexible work schedule (team and role dependent)
• Employer-assisted housing loan program, providing payment and/or closing cost financing for first-time home buyers (restrictions apply).

EEO Statement

The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.