Supervisory IT Specialist (Director, Mission Solution)

US Office of Intelligence and Analysis; Washington (District of Columbia); On-site; USD 140,000 - 180,000; Full time

Job summary

The Department of Homeland Security (DHS), Office of Intelligence & Analysis (I&A) seeks a Supervisory IT Specialist to plan, organize, and direct IT activities ensuring intelligence support complies with legal and customer requirements. This role is non-bargaining unit and requires meeting an extensive Individual Occupational Requirement.

Qualified applicants will lead Project Portfolio Management, CIO communications strategy, and performance metrics, while directing workflows and

Qualifications

• This position requires IT-related experience meeting 9 core competencies.
• Resume must explicitly show how each competency is met.
• Experience in information management and customer engagement is essential.
• Strong communication and problem-solving skills are required.

Responsibilities

• Plan, organize, and direct I&A IT activities as Supervisory IT Specialist.
• Lead CIO communications, strategy, and performance metrics efforts.
• Oversee project portfolio management, demand management, and resources.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

This position is located in the Department of Homeland Security (DHS), Office of Intelligence & Analysis (I&A).

The primary purpose of this position is to plan, organize, and direct the activities of an I&A element as the Supervisory IT Specialist ensuring I&A operations related to intelligence support comply with legal and regulatory requirements and meets customer needs.

Non-BU: This is a non-bargaining unit position. Individual Occupational Requirement

This position has an Individual Occupational Requirement that must be met prior to meeting the specialized experience. Applicant must possess IT-related experience demonstrating each of the nine (9) competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; foster and maintain team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Specialized Experience:

You qualify for the GS-15 grade level if you possess the specialized experience equivalent to the GS-14 level in the Federal service, or comparable private sector experience. For this position, specialized experience is defined as:

• Serve as the Supervisory IT Specialist (Director) to the CIO, performing and supervising work associated with Project Portfolio Management, IT Strategy, CIO Communications, CIO Resource Program Oversight, CIO Performance Metrics, and Customer Engagement.
• Lead, supervise, and manage the Project Portfolio Management activities, including demand management, project management, results management, and program/portfolio management.
• Lead, supervise, and manage the Strategic Communications activities to ensure all responsibilities, including the CIO Communications Strategy, CIO Strategic Plan, and the CIO End of Year Report/Performance Metrics, are created and published to support I&A, the DHS Intelligence Enterprise, and SLTTP customers.
• Directs studies and activities which may have implications or impacts on CIO actions to allow for greater effectiveness and efficiency.
• Monitors and manages CIO workflows, project prioritization, performance standards, and resource allocation to meet and enable customer outcomes and satisfy CIO obligations and commitments.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Substitution of education in lieu of specialized experience may not be used for this grade level.

All qualifications and eligibility requirements must be met by the closing date of the announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

This position is designated as Emergency Essential. Emergency Essential personnel must be able to serve during a continuity of operation event without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations (5 U.S.C. 7501-7533 and 5 CFR Part 752, as applicable).

Pursuant to Executive Order 12564 and DHS policy, DHS is committed to maintaining a drug-free workplace and, therefore, conducts random and other drug testing of its employees in order to ensure a safe and healthy work environment. Headquarters personnel in safety- or security-sensitive positions are subject to random drug testing and all applicants tentatively selected for employment at DHS Headquarters are subject to drug testing resulting in a negative test result.