Supervisory Information Technology Specialist (Head, Service Desk Operations)

Library of Congress; Washington (District of Columbia); On-site; USD 110,000 - 170,000; Full time

Job summary

The Library of Congress seeks highly talented professionals to join a vibrant, collaborative community. Your work here will have lasting impact on the Library and its users well into the future.

The role emphasizes leadership of a diverse workforce, analytical problem solving, and applying IT project management methodologies to plan and execute complex IT initiatives. Strong communication skills are essential.

Qualifications

• Ability to supervise and lead a diverse workforce.
• Ability to analyze organizational and operational problems and develop solutions.
• Knowledge and experience building and nurturing teams.
• Knowledge of IT Troubleshooting Methodologies.
• Ability to apply project management methodologies and techniques to plan and manage complex IT projects.
• Ability to communicate in writing.
• Ability to communicate effectively other than in writing.

Job description

The Library of Congress shares its vast collections of books, manuscripts, photographs, maps, audiovisual materials, and priceless artifacts to cultivate curiosity and spark imagination. We engage, inspire, and inform Congress and the American people with a universal and enduring source of knowledge and creativity.

We seekhighly talentedprofessionals to join a vibrant and collaborative community. Your work here will have lasting impact on theLibraryand its users well into the future.

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to supervise and lead a diverse workforce. **

Ability to analyze organizational and operational problems and develop solutions. **

Knowledge and experience building and nurturing teams. **

Knowledge of IT Troubleshooting Methodologies.

Ability to apply project management methodologies and techniques to plan and manage complex IT projects.

Ability to communicate in writing.

Ability to communicate effectively other than in writing.