Supervisory Field Technician - Damage Prevention

SYTE Corp; Chicago (IL); Hybrid; USD 65,000 - 80,000; Full time

Job summary

SYTE Corp is searching for a Supervisory Field Technician in Chicago, Illinois. This position oversees daily field operations, ensuring safety, quality assurance, and technician development.

The ideal candidate will possess over 5 years of utility locating experience and have previously been in a leadership role. The role involves mentoring new locators, ensuring compliance with regulations, and supporting field technicians. A combination of field and office responsibilities is expected.

Qualifications

• 5+ years of utility locating experience.
• Previous leadership or supervisory experience preferred.
• Advanced knowledge of locating methodologies and troubleshooting.
• Strong leadership and coaching abilities.
• Excellent organizational and communication skills.

Responsibilities

• Supervise and support field locating technicians.
• Conduct ride-alongs, audits, and field quality inspections.
• Ensure compliance with 811 regulations and company procedures.
• Assist with escalated or complex utility locate situations.
• Mentor and train new locators on advanced locating techniques.

Skills

Utility locating experience

Leadership skills

Communication skills

Organizational skills

Tools

Ticket management software

GIS systems

Job description

Position Summary

The Supervisory Field Technician oversees daily locating operations, field quality, safety compliance, and technician development. This role serves as the operational leader for field personnel while ensuring accurate utility locating, client satisfaction, and regulatory compliance.

Key Responsibilities

• Supervise and support field locating technicians.
• Conduct ride-alongs, audits, and field quality inspections.
• Ensure compliance with 811 regulations and company procedures.
• Assist with escalated or complex utility locate situations.
• Mentor and train new locators on advanced locating techniques.
• Coordinate workload distribution and emergency response tickets.
• Monitor production metrics, ticket completion, and service quality.
• Conduct safety meetings and enforce PPE requirements.
• Investigate damages, near misses, and customer complaints.
• Communicate with utility owners, municipalities, and contractors.
• Assist management with reporting and operational planning.

Qualifications

• 5+ years utility locating experience.
• Previous leadership or supervisory experience preferred.
• Advanced knowledge of locating methodologies and troubleshooting.
• Strong leadership and coaching abilities.
• Excellent organizational and communication skills.
• Experience using ticket management software and GIS systems.

Preferred Skills

• Advanced power locating experience.
• High-profile infrastructure locating.
• Fiber and directional drilling support.
• Conflict resolution and contractor coordination.

Certifications Preferred

• OSHA 30
• Defensive driving certification
• NULCA certification
• Utility damage investigation experience

Work Environment

• Combination of field and office responsibilities.
• On-call availability for emergency utility response may be required.