Supervisor, Webstore - 2nd shift

Build-A-Bear Workshop; Groveport (OH); On-site; USD 46,000 - 60,000; Full time

Job summary

Build-A-Bear Workshop seeks a Supervisor, Webstore on 2nd shift (Mon-Fri, 3PM–11:30PM) to oversee daily warehouse operations, drive labor efficiency, safety, and policy adherence.

The role requires leadership to maintain a safe, productive environment and manage order processing, inventory flow, and cross-department coordination in a high-paced distribution center.

Qualifications

• High school diploma or GED equivalent is required.
• 2-3 years prior distribution, fulfillment, or equivalent business experience.
• Proficient with Warehouse Management Systems (WHS).
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook).
• Ability to leverage data and reporting tools.
• Customer-service oriented.
• Ability to multi-task in a fast-paced distribution center.

Responsibilities

• Oversee daily activities for the Webstore to execute the operating plan.
• Ensure inventory is received and processed per priorities and requirements.
• Coordinate shipment of merchandise with other departments.
• Train, develop, and evaluate associates in their area of responsibility.
• Administer Build-A-Bear Workshop policies and procedures in assigned area.
• Maintain housekeeping and safety of the work area.
• Foster BABW culture and core values.
• Ensure efficient and timely processing of orders with staff on hand.
• Leverage staff for maximum daily production.
• Recognize volume shifts and plan workflow accordingly.
• Collaborate with other departments to resolve production issues.

Job description

Supervisor, Webstore - 2nd Shift work hours: Monday - Friday, 3PM - 11:30PM

The Supervisor, Webstore oversees daily warehouse distribution center operations, focusing on labor efficiency, safety culture, and policy compliance. This role requires leadership skills to maintain a safe and productive environment.

Responsibilities

• Oversee daily activities for the Webstore in order to execute the operating plan.
• Ensure inventory is received and processed according to priorities and other requirements.
• Work with other departments to coordinate shipment of merchandise.
• Train, develop, and evaluate associates in their area of responsibility.
• Administer Build-A-Bear Workshop policies and procedures in assigned area.
• Responsible for housekeeping and safety of work area.
• Instill BABW culture in every aspect of work and support the BABW core values
• Assure efficient and timely processing of orders with staff on hand.
• Leverage staff for maximum daily production.
• Recognize volume shifts throughout the day and plan accordingly to manage workflow.
• Work and communicate with other departments to resolve production issues.

Required Qualifications

• High school diploma or GED equivalent
• 2-3 years prior distribution, fulfillment, or equivalent business experience
• Efficiently use the Warehouse Management Systems (WHS)
• Efficiency in MS-Office: Word, PowerPoint, Excel, and Outlook
• Ability to leverage data and reporting tools
• Customer-service oriented
• Ability to multi-task and work in a fast-paced distribution center environment

Preferred Qualifications

• Associate or bachelor’s Degree
• 3-5 years prior distribution experience
• 1 year in a supervisory role
• Proficiency in UltiPro

Behavioral Traits For Success

• Long-ranged, systems level thinking
• Data-driven precision
• Independent ownership and accountability
• Methodical, disciplined execution
• Clear, controlled communication
• Risk identification and mitigation
• High standards and continuous improvement
• Calm, objective problem solving

Working Environment

• Ability to stand/walk/sit for up to 8 hours per day.
• Warehouse-based role.
• Regular lifting of items over 50 pounds.
• Ability to use hands, fingers, reach with arms, stoop, kneel, and bend.
• Ability to climb stairs several times a day.
• On-site position (not remote or hybrid).

Your Performance Will Be Measured On

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making, judgment, and execution
• Adherence to quality and compliance standards
• Daily production
• Processing of orders
• Management of volume shifts
• Gains in productivity, quality, and costs
• Contribution to process improvements and efficiency
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may be deemed appropriate.