Supervisor, Warehouse/Services Supply Chain - North Chicago, IL

MSCCN; North Chicago (IL); On-site; USD 66,000 - 126,000; Full time

Job summary

MSCCN is seeking a Supervisor, Warehouse/Services Supply Chain to oversee daily warehouse operations, order fulfillment, shipping, material handling, and cross-functional support services at an on-site location. You will lead warehouse staff, ensure safety, and drive reliable service to internal and external customers.

Responsibilities include supervising logistics tasks, coordinating schedules, coaching employees, and maintaining quality and safety standards while using data to identify

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Operations, or a related field; equivalent experience may be considered.
• Minimum 3 years of experience in warehouse, logistics, inventory management, or related operations; 5 years preferred.
• Experience supervising or leading employees in a warehouse or distribution environment; experience with WMS/ERP systems; knowledge of safety practices.

Responsibilities

• Supervise daily picking, staging, packing, shipping, and material-handling activities.
• Coordinate warehouse schedules, staffing assignments, workload balancing, and shift coverage.
• Lead, coach, and develop employees.
• Assign daily work and communicate priorities, expectations, performance standards, and safety requirements.
• Monitor service levels and resolve operational issues that may affect production, customers, or business continuity.
• Foster a collaborative, inclusive, and accountable work environment and culture.
• Support onboarding, training, qualification, and cross-training activities.
• Promote a strong safety culture and ensure employees follow required safety practices.
• Ensure adherence to applicable standard operating procedures, work instructions, quality requirements, and company policies.
• Identify opportunities to improve productivity, inventory flow, space utilization, cost, quality, and customer service.
• Escalate service disruptions, equipment issues, or resource constraints in a timely manner.
• Use operational data and performance metrics to identify trends and root causes.
• Support business continuity, contingency planning, and operational readiness activities.

Skills

Leadership

Communication

Prioritization

Analytical thinking

Problem solving

Safety awareness

Cross-functional collaboration

Education

Bachelors in Supply Chain, Logistics, Business, Operations, or related field

Tools

WMS/ERP software

Inventory control systems

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description

The Supervisor, Warehouse/Services Supply Chain is responsible for overseeing daily warehouse and supply chain service operations, including order fulfillment, shipping, material handling, and related support services. This role leads warehouse personnel, ensures safe and compliant operations, and supports reliable service to internal and external customers.

The Supervisor partners with Supply Chain, Manufacturing, Quality, Procurement, Facilities, Transportation, and other cross-functional teams to drive operational excellence, continuous improvement, and timely delivery of materials and services.

Position Responsibilities

• Supervise daily picking, staging, packing, shipping, and material-handling activities.
• Coordinate warehouse schedules, staffing assignments, workload balancing, and shift coverage.
• Lead, coach, and develop employees.
• Assign daily work and communicate priorities, expectations, performance standards, and safety requirements.
• Monitor service levels and resolve operational issues that may affect production, customers, or business continuity.
• Foster a collaborative, inclusive, and accountable work environment and culture.
• Support onboarding, training, qualification, and cross-training activities.
• Promote a strong safety culture and ensure employees follow required safety practices.
• Ensure adherence to applicable standard operating procedures, work instructions, quality requirements, and company policies.
• Identify opportunities to improve productivity, inventory flow, space utilization, cost, quality, and customer service.
• Escalate service disruptions, equipment issues, or resource constraints in a timely manner.
• Use operational data and performance metrics to identify trends and root causes.
• Support business continuity, contingency planning, and operational readiness activities.

Additional Qualifications/Responsibilities

Qualifications

Education

Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or a related field; equivalent experience may be considered.

Experience

• Minimum 3 years of experience in warehouse, logistics, inventory management, manufacturing supply chain, or related operations. 5 years of experience is preferred.
• Experience supervising or leading employees in a warehouse or distribution environment.
• Experience using warehouse management systems, enterprise resource planning systems, or inventory-control platforms.
• Working knowledge of material handling, shipping and receiving, and warehouse safety.
• Experience in pharmaceutical, biotechnology, medical devices, or other highly regulated industries as a plus.
• Experience supporting audits, inspections, investigations, and corrective or preventive actions as a plus.

Skills and Competencies

• Strong leadership, coaching, and team-development skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize work and make sound decisions in a fast-paced environment.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to interpret operational data and use metrics to drive improvement.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to build effective relationships with cross-functional partners.
• Demonstrated commitment to safety, quality, compliance, and customer service.
• Ability to manage competing priorities and meet deadlines.

Key Stakeholders:

Global Functional SC and GDL leadership, Brand, Planning, Distribution, Warehousing, Logistics, IT, and Commercial

Pay Range

$ 65500 - 125500 USD