Supervisor, Warehouse Customer Service

DSV Road GmbH; Belleville (MI); On-site; USD 67,000 - 79,000; Full time

Job summary

DSV is seeking a Supervisor, Office Customer Service Representatives to oversee administrative and billing functions tied to warehouse operations. You'll ensure accurate invoicing, coordinate between warehouse and office, and lead a team to implement best practices while staying compliant with company policies.

The role requires a Bachelor's degree, 5+ years in admin/billing, and 2+ years in supervision, with strong organization, communication, and leadership skills in a logistics environment.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Logistics, or a related field.
• 5+ years in administration, billing, or office management.
• 2+ years in supervision.
• Experience in logistics/billing preferred.
• Strong organizational and analytical skills.

Responsibilities

• Oversee all administrative functions related to warehouse operations.
• Supervise the billing process to ensure timely invoicing.
• Lead, mentor, and develop the administrative and billing team.
• Communicate with clients, suppliers and internal teams.
• Ensure compliance with company policies and regulations.

Skills

Organizational skills

Attention to detail

Analytical skills

Communication skills

Leadership

Education

Bachelor’s degree in Business Administration, Finance, Logistics, or a related field

Tools

Warehouse management systems

Billing software

Excel

Word

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Managerial

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Division:Air & Sea
Job Posting Title: Supervisor, Warehouse Customer Service - 122622
Time Type: Full Time

Summary

The Supervisor, Office Customer Service Representatives at DSV is responsible for overseeing the administrative and billing functions related to the warehouse operations. This role ensures accurate billing, efficient administrative processes, and smooth coordination between the warehouse and office functions. The Supervisor will manage a team, implement best practices, and maintain compliance with company policies and industry regulations.

Duties and Responsibilities

• Oversee all administrative functions related to warehouse operations.
• Ensure proper documentation and record-keeping for inventory, shipments, and deliveries.
• Implement and maintain efficient office procedures and workflows.
• Supervise the billing process to ensure timely and accurate invoicing.
• Review and reconcile billing discrepancies and resolve any issues with clients or internal departments.
• Ensure compliance with company billing policies and procedures.
• Lead, mentor, and develop the administrative and billing team.
• Assign tasks, monitor performance, and provide regular feedback and coaching.
• Conduct performance evaluations and address any performance issues.
• Act as a liaison between the warehouse and office functions to ensure seamless operations.
• Coordinate with other departments to ensure accurate and timely information flow.
• Communicate effectively with clients, suppliers, and internal teams.
• Ensure all administrative and billing activities comply with company policies and industry regulations.
• Implement and maintain quality control processes to ensure accuracy and efficiency.
• Conduct regular audits and reviews of administrative and billing practices.
• Prepare and present regular reports on billing accuracy, administrative efficiency, and team performance.
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
• Provide insights and recommendations to senior management.
• Identify opportunities for process improvement and implement best practices.
• Streamline administrative and billing procedures to enhance efficiency and reduce errors.
• Stay updated on industry trends and incorporate new technologies and methods as appropriate.

Educational background / Work experience

• Bachelor’s degree in Business Administration, Finance, Logistics, or a related field.
• Minimum of 5 years of experience in administration, billing, or office management, with at least 2 years in a supervisory role.
• Experience in the transportation and logistics industry is preferred.
• Strong organizational and administrative skills.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Leadership and team management capabilities.

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• Lead and manage the administrative and billing team.
• Provide guidance, mentorship, and performance feedback to team members.

Preferred Qualifications

• Experience with warehouse management systems and billing software.
• Knowledge of industry regulations and best practices in logistics and transportation.
• Certification in logistics or supply chain management (e.g., APICS, CSCMP) is a plus.
• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Experience with warehouse management and billing software.
• Familiarity with data analysis and reporting tools.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as 'at will' employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $67,000.00 – $79,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.