Supervisor, Virtual Enrollment Solutions

Unum; United States; On-site; USD 53,000 - 101,000; Full time

Benefits offered by this job

Health benefits

401(k) employer match

Paid time off (PTO)

Volunteer time off

Job summary

Unum is seeking a Night Shift Supervisor to lead a direct reporting team on the 11am-8pm EST schedule, with flexibility to cover 7:30am-8:30pm as needed. You will manage daily operations, monitor quality, and drive process improvements to enhance customer experience and efficiency.

The role requires a Bachelor’s degree or equivalent, proven leadership, strong communication, and a customer-service orientation.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Leadership experience preferred.
• Excellent oral and written communication skills.
• Strong customer service orientation and understanding of front-to-back customer experience.
• Ability to manage time and multi-task in a fast-paced environment.

Responsibilities

• Oversee day-to-day activities of a direct reporting team and manage performance.
• Monitor processes to ensure efficiency, quality, and cost effectiveness.
• Lead cross-functional collaboration and drive process improvements.
• Support implementation of new workflows and provide coaching.
• Maintain compliance with corporate policies and controls.

Skills

Leadership

Communication

Customer service

Time management

Analytical thinking

Education

Bachelor’s degree or equivalent work experience

Job description

Job Posting End Date: July 12 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.

To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the benefits listed above are subject to the terms of their individual Plans. And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

General Summary This position is responsible for managing employees, processes and output for assigned team. The incumbent will monitor business processes and work to ensure efficient, cost effective, and high-quality output while managing future growth and automation. The Supervisor has sufficient technical and analytical skills so as to facilitate and enhance the customer experience and/or process efficiency through process improvement, mentoring, training of others, project participation and quality assurance methods. This role will handle complicated and sometimes sensitive service and personnel matters. This role will be adept at turn around challenges and converting them into opportunities for deeper customer loyalty and potential customer expansion. This role will also support the operating effectiveness and efficiency of the assigned service operation.

This role requires the following skills, experience, and qualifications:

• Have Health & Life License in Resident State
• Have Enrollment Knowledge/Experience across multiple benefits and enrollment platforms.
• Strong skillset of: people management, time management, multi-tasking, critical thinking, and solutions oriented.

Currently needing a Night Shift Supervisor with a typical schedule being 11am-8pm EST, with flexibility to work between 730am-830pm EST as needed.

Principal Duties and Responsibilities

Accountable for team level metrics to ensure that departmental goals are met. Manage the day to day activities of leading a direct reporting team including all aspects of people management, assist in interviewing candidates, training, and performance management that creates a high-performance operating environment. Assess quality, accuracy and customer effort levels through conducting supplemental audits as directed by Department’s Management and/or Support team. Includes tracking findings, documenting training opportunities and communicating with management on a regular basis as well as maintaining audit production standards set forth by the leadership team. Ability to work and collaborate with cross-functional business areas to achieve results. Review existing processes and procedures to streamline processes and increase productivity; recommend changes to processes to upper management; ensure compliance to corporate policies, procedures and controls. Support implementation of any new processes going forward and deliver breakthrough levels of improvement on key initiatives. Collects and analyzes trends and drives improvement opportunities (new workflows, procedures and training). Ensure departmental compliance with all system, standards, and procedures. Develop strong working relationships with management at all levels. Lead by example as an active change agent by leveraging influence skills. May perform other duties as assigned.

Job Specifications

Bachelor’s degree or equivalent work experience preferred Leadership experience preferred Excellent oral and written communication skills, presentation and interpersonal abilities Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspective Strong organizational, analytical and time management skills required Strong analytical, creative problem solving and information seeking skills with ability to respond tactically in a dynamic environment Demonstrated ability to deliver results, achieve goals – highly self-directed and driven by speed of resolution and results Strong PC skills required Strong analytical, creative problem solving and information seeking skills with ability to respond tactically in a dynamic environment Experience in motivation, team building and collaboration/partnership Manage a virtual and/or in person team Availability and Flexibility to work between 730am-830pm EST Mon-Fri ~IN1 #LI-KL1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Company

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $53,300.00-$100,700.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company: Colonial Life At Unum Group, we're a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland. Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.