Supervisor, Valet Operations

Metropolis Technologies; Columbus (OH); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Paid time off

Job summary

SP+ in Columbus, OH is seeking a valet associate to manage day-to-day valet operations at the location, ensuring professional service and client relations. You will support staffing, scheduling, and safety while maintaining SOP compliance and accurate daily records.

The role emphasizes courteous guest interaction, timely service, and safe vehicle handling, with opportunities to assist in team development and training.

Qualifications

• High school diploma or equivalent is required or advised.
• Minimum 6 months related experience or training in a service role.
• Valid state driver's license with acceptable driving record.

Responsibilities

• Greet guests courteously.
• Ensure customers receive timely service.
• Assist customers in and out of their vehicles.
• Drive, park, and retrieve vehicles safely and professionally.
• Assist with hiring, training, and coaching an excellent valet team.
• Create staffing schedules based on daily vehicle volume.
• Maintain compliance with SOPs and protect vehicle keys.
• Prepare and process daily paperwork per audit standards.
• Keep drive lanes and crosswalks clean and safe.
• Implement staging plans to maximize parking capacity.
• Identify vehicle makes/models and understand basic operations.
• Occasionally substitute for other positions as needed.

Skills

Oral communication

Written communication

Customer service

Adaptability

Judgment

Interpersonal skills

Education

High school diploma or equivalent

6 months related experience or training

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

Basic Function – Assist in the day‑to‑day management of a location ensuring that valet operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

• Greet guests courteously.
• Ensure customers are receiving timely service.
• Assist customers in and out of their vehicle.
• Drive, park, and retrieve customer vehicles in a safe and professional manner.
• Assist with hiring, training, and coaching an excellent valet team.
• Create a staffing schedule according to the anticipated daily vehicle volume.
• Maintain full compliance with the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
• Prepare and process daily paperwork according to audit compliance standards.
• Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
• Create and implement a successful staging plan, utilizing all aspects of the location’s layout to ensure maximum parking capacity.
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
• Substitute for any position, if necessary.
• Complete other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience – Minimal high school diploma or equivalent and a minimal 6 month related experience or training; or equivalent combination of education and experience.

Driver’s License – Required to have and maintain a valid state‑issued driver’s license with a current address and an acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location.

Oral Communication – Speaks clearly; listens and gets clarification; responds well to questions.

Written Communication – Writes clearly and informatively; able to read and interpret written information.

Customer Service – Maintains positive attitude. Responds to requests for service and assistance professionally and courteously.

Adaptability – Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.

Judgment – Exhibits sound and accurate judgment.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, and talk. The employee will walk and run for extended periods of time to park and retrieve customer vehicles, including the use of stairs and elevators. The employee is occasionally required to climb or balance, stoop, kneel or crouch, and must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Salary Range

$16.00 – $18.00 per hour (+ tips)

This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

Eligible employees will participate in benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US‑OH‑COLUMBUS