Supervisor, Training and Development

Lumicera; Richmond (VA); Remote; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and PD/Mem

Referral Bonus Program – up to $750!

Zusammenfassung

Lumicera Health Services is seeking a Supervisor, Training and Development to lead the design, delivery and ongoing assessment of training programs across the organization. The role emphasizes adult learning principles, coaching, and collaboration with operations and quality teams to raise performance and compliance.

The successful candidate will develop interactive training, facilitate sessions, track metrics, and ensure resources remain current and compliant across departments.

Qualifikationen

• 2-3 years of supervisory or leadership experience
• Experience in hands-on training, course development and delivery
• Experience training and developing employees
• Ability to partner across operations, quality and supervisor level teams
• Knowledge of adult learning principles

Aufgaben

• Plan, create, develop and facilitate training manuals, learning modules, and course materials for new employees and existing employees
• Ensure essential resources have documentation and effective utilization by employees; including RxVector, Lighthouse, NaviClaim, Compass, phone technology and others
• Periodic reporting of quality metrics and quality monitoring of trainees for up to one year after training and driver of new operations employee success rate
• Assist in establishing mentoring and conducting peer-to-peer quality review and auditing
• Deliver training to employees using a variety of instructional techniques
• Review, survey and evaluate trainees and overall team on knowledge retention, gaps and enhancements; incorporate and implement feedback into training program and Trainer’s personal growth
• Manage the paperwork and verification of training requirements and completion
• Flexibility to accommodate needs of a department with multiple locations. Position may include travel to other Lumicera/Navitus locations
• Ensure training programs meet compliance with accreditation requirements, pharmacy policies and procedures, and Federal and State regulations
• Ensure resources available to staff are current and clear through regular maintenance
• Other duties as assigned

Kenntnisse

Adult learning principles

Training delivery

Coaching & development

Cross-team collaboration

Mentoring

Ausbildung

Associates or Bachelor's degree

Tools

MS Office Suite

Virtual meeting platforms

Jobbeschreibung

Overview

Lumicera Health Services is seeking a Supervisor, Training and Development to join our team! The ideal candidate will bring 2-3 years of supervisory or leadership experience, a strong understanding of adult learning principles, experience coaching and developing employees, and the ability to partner effectively across teams to support business and learning objectives.

The Supervisor, Training and Development creates, administers, and delivers training programs and resources for the organization. The Supervisor, Training and Development continuously assesses the new hire and ongoing training needs for the organization. They work to create interactive training, facilitate training topics, and evaluate effectiveness of the program and retention of material through continuous enhancement of the training program. This role develops and facilitates training through multiple channels and demonstrates culture and competencies for trainees so they in turn become strong performers within the Lumicera pharmacy operations team and organization. The Supervisor, Training and Development will focus on working collaboratively with both operations teams, quality teams and supervisor level and above to continue to develop enhancements and improvements to the overall organization training program. The Supervisor, Training and Development will collaborate with pharmacy leadership and may assist with training for all departments and other entities as required to ensure successful performance of teams.

Responsibilities

How do I make an impact on my team?

• Plan, create, develop and facilitate training manuals, learning modules, and course materials for new employees and existing employees
• Ensure essential resources have appropriate documentation and effective utilization by employees; including RxVector, Lighthouse, NaviClaim, Compass, phone technology and others as determined
• Periodic reporting of quality metrics and quality monitoring of trainees for up to one year after training and driver of new operations employee success rate
• Assist in establishing mentoring and conducting peer-to-peer quality review and auditing
• Deliver training to employees using a variety of instructional techniques
• Review, survey and evaluate trainees and overall team on knowledge retention, gaps and enhancements; incorporate and implement feedback into training program and Trainer’s personal growth
• Manage the paperwork and verification of training requirements and completion
• Flexibility to accommodate needs of a department with multiple locations. Position may include travel to other Lumicera/Navitus locations
• Ensure training programs meet compliance with accreditation requirements, pharmacy policies and procedures, and Federal and State regulations
• Ensure resources available to staff are current and clear through regular maintenance
• Other duties as assigned

Qualifications

• Associates or bachelor’s degree required
• Demonstrated experience in hands-on training, course development and delivery, adult learning, and evaluation methodologies
• 2-years’ experience within Lumicera operations, previous job experience as a successful customer care specialist or other experience in a quality-oriented position preferred
• Intermediate to expert knowledge of MS Office Suite and Virtual meeting platforms preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

#LI-Remote

Equal Employment Opportunity Statement

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.