Supervisor, Test Coordinator

Natera

United States

Remote

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Comprehensive medical, dental, and vision plans

401k benefits

Employee referral program

Job summary

A leading biotechnology company is seeking a Supervisor for the Test Coordination Team. This role involves leading a team to ensure excellence in patient care coordination and compliance, alongside day-to-day management. Candidates should have a Bachelor’s degree, leadership skills, and at least 3 years of supervisory experience in a clinical setting. Benefits include competitive medical plans and free testing for employees. The position is full-time with some travel required.

Qualifications

Minimum of 3 years in a supervisory or team lead role.
Phlebotomy Certificate required as per state regulations.
Experience in clinical or laboratory operations setting preferred.

Responsibilities

Lead and support the Test Coordinator team.
Oversee compliance with specimen handling protocols.
Monitor key metrics to ensure operational performance.
Review and approve employee timecards and manage scheduling to align with clinic and organizational requirements.
Participate in hiring, onboarding, and training of new Test Coordinators.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Time management

Education

Bachelor's degree in healthcare administration or related field

Tools

Compliance standards knowledge

Job description

Position Summary

The Supervisor for the Test Coordination Team will be responsible for leading and supporting a team of Test Coordinators, ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on day-to-day team management, operational efficiency, compliance, and the development of team members. The Supervisor acts as the primary escalation point for internal and external queries, supporting seamless collaboration between field teams, patients, and operational departments.

This position requires strong organizational, leadership, and communication skills, and will include up to 10% travel to support audits, onsite visits, and team training initiatives.

Primary Responsibilities

Provide daily supervision and support to the Test Coordinator team.
Serve as the first line of escalation for operational issues, patient and account inquiries, and procedural uncertainties.
Conduct biweekly one-on-one meetings with each direct report to promote engagement, identify training needs, and track performance.
Review and approve employee timecards and manage scheduling to align with clinic and organizational requirements.
Participate in hiring, onboarding, and training of new Test Coordinators.

Operational Oversight

Ensure Test Coordinators maintain compliance with specimen handling protocols, EMR documentation, and patient identification practices.
Monitor key metrics and proactively mitigate issues that could impact operational performance.
Oversee supply chain needs, including ordering and tracking supplies for all test coordination activities.

Quality Assurance & Audit Support

Assist with the coordination and execution of internal and external audits.
Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs.
Support onsite visit preparations, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement.

Cross-Functional Collaboration

Partner with Field Sales, Clinical Operations, and Compliance to resolve complex cases and ensure cohesive patient support.
Lead team meetings to share updates, disseminate best practices, and reinforce Natera’s standards of excellence.

Qualifications

Education: Bachelor’s degree required (healthcare administration, clinical sciences, or related field).
Experience: Minimum of 3 years in a supervisory or team lead role within a clinical or laboratory operations setting; prior phlebotomy or oncology experience strongly preferred.
Certifications: Phlebotomy Certificate required as per state regulations.

Knowledge, Skills, and Abilities

Strong leadership and mentorship capabilities.
High proficiency in problem-solving, conflict resolution, and time management.
Familiarity with clinical compliance standards.
Ability to manage and prioritize tasks in a dynamic environment.
Excellent verbal and written communication skills.

Work Environment & Physical Requirements

Remote setting with required travel (up to 10%) for audits, site visits, and team support.
Must follow clinical safety standards and wear appropriate attire, including scrubs when onsite.

OUR OPPORTUNITY

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

What We Offer

Competitive benefits: comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits, and more. We also offer a generous employee referral program.

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For More Information