Supervisor, Telehealth Nurse Practitioner Team, Remote

PMR Virginia Holding; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

PMR Virginia Holding is seeking a Supervisor, Advanced Practice Providers (APP) for CareLine to oversee remote telehealth care delivered by a team of Nurse Practitioners. The incumbent serves as supervisory authority for after-hours and weekend clinical calls, ensuring accurate documentation and patient care.

You will mentor staff, coordinate schedules, and collaborate with physicians to support program growth and quality improvement in a fast-growing telehealth environment.

Qualifications

• Current NP license in the United States.
• Experience supervising APRNs or clinical teams.
• Telemedicine/remote care experience preferred.

Responsibilities

• Oversee APPs during after-hours and weekend telehealth calls.
• Coordinate services with other clinical teams and programs.
• Manage shifts, schedules, and workflow for the APP team.
• Mentor and educate colleagues and trainees as needed.
• Collaborate with physicians to ensure quality patient care.

Skills

Leadership

Telemedicine

Team coordination

Preceptoring

Education

MSN / Nurse Practitioner

Job description

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Supervisor, Advanced Practice Providers (APP), CareLine is responsible for overseeing diagnostic patient care primarily through virtual, remote consultation via video conference or telephone delivered by a remote team of Nurse Practitioners. The incumbent in this role serves as the supervisory authority for after-hours and weekend clinical calls in their assigned team. They are further accountable for assessing, diagnosing, treating and precisely documenting patients' physical and psychosocial health status through the collection of health data while operating in a clinical function. This team serves our internal patients as an after-hours telehealth urgent care line.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Coordinates services with other programs, including other COEs and Center-based clinical teams.
• Evaluates and develops programs to improve clinical operations.
• Develops and oversees APP during regularly scheduled shifts; managing workflow.
• Assist/manage team schedules.
• Educates colleagues and/or trainees and serves as a preceptor/mentor/trainer.
• Participates with and/or leads committee(s) to support growth/development.
• Provides feedback regarding the practice of others to improve patient care.
• Through virtual video conference or telephone, assesses acute and non-acute clinical problems. Performs and documents physical evaluations and patient histories, analyzes trends in patient conditions and develops, documents and implements a patient management plan based on interpretation of findings. Aids in the development of a plan of care that may include health education, physician referrals, case management referrals and patient/family counseling.
• Evaluates need for immediate nursing intervention, consultation and/or referral and facilitates the necessary patient care.
• Plans patient care based on knowledge of the patient population and/or protocol. Considers the patient's cultural background, level of understanding, personality and support systems to anticipate and identify physiological and/or psychological problems. Serves as patient advocate.
• In collaboration with the Manager owns talent lifecycle of Registered Nurse population including selection, training, development, building engagement, and performance management.
• Collects comprehensive and focused data relating to the health needs of patients and families. Analyzes data to determine appropriate health maintenance and/or improvement methods.
• Confere with the patient's PCP and other medical providers to report health data and ensure compliance with guidelines.
• Consults with patients and/or family members on health outcomes and works with them to maintain positive health habits and/or improve opportunities.
• Leads efforts to ensure achievement of optimal patient outcomes through use of Telemedicine. Collaborates with on-call PCP, as needed, to support expected clinical outcomes. Implements the appropriate protocol to attain expected outcomes. Evaluate progress toward expected outcomes.
• Documents assessments, interventions and progress toward outcomes in an easy-to-understand and translate format.
• Works with key contributors to enhance the quality of telehealth practices and systems through the utilization of data demonstrating program effectiveness and success.
• Communicates using a variety of formats, tools and technologies to build professional relationships and deliver care across the continuum.
• Utilizes appropriate resources to plan and provide services that are safe, effective and financially responsible.
• Provides extraordinary customer service and professionalism to all internal and external customers.
• May also participate in clinical rounds and conferences, risk and quality management programs, clinical and other relevant meetings.
• Adheres to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance, policies, and procedures. Practices in accordance with a written or electronic practice agreement.
• Participates with the physician in the formulation of telehealth/telemedicine policies, procedures and protocols.
• Initiates/participates in quality improvement activities that result in approved outcomes
• Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Expert-level business acuity
• Expert knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Knowledge and understanding of medical practices to function independently as a certified practitioner and in collaboration and consultation with licensed physicia