Supervisor, Specialty Support Operations

Doordashusa; Tempe (AZ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Professional growth opportunities

Inclusive work environment

Flexible working hours

Job summary

Doordashusa in Tempe, Arizona, is seeking a Supervisor for their Specialty Pods Operations Team. In this role, you will lead a team of 15-18 support staff, manage daily operations, and ensure high-quality service for customers and merchants.

The ideal candidate has a Bachelor’s degree, at least 2 years of experience in people management, and is proficient in Salesforce and Google Suite. The position requires both in-office and remote work, making for a dynamic team environment.

Qualifications

• 2+ years of people management experience.
• Strong desire to motivate and lead a team.
• Ability to analyze and solve complex business problems.

Responsibilities

• Oversee a team focused on customer support.
• Coordinate daily workflow and adjust resources.
• Establish individual and team goals.

Skills

People management skills

Data analysis

Operational leadership

Process improvement

Salesforce knowledge

Experience in logistics

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Google Suite

Sigma

Job description

About the Team

As one of DoorDash’s core Support Operations teams, Live Customer Support Operations is a highly specialized and tactical team, tasked with ensuring that when there are bumps in the last mile, there’s always someone there to help make things right.

About the Role

As a Supervisor on our Specialty Pods Operations Team, you will oversee a team of trained support staff. This role appeals to you because you’re a leader, operator, and problem solver. You’ll be responsible for managing the day-to-day operations of an expanding company while maintaining and improving on bold quality and speed metrics for your team.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in‑office interactions. This position requires an in‑office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In‑office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in‑office requirement for this role is.

You’re excited about this opportunity because you will…

• Lead a team of 15-18 full‑time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries.
• Improve our internal tools, and offshore agents to provide high‑quality support.
• Establish and manage your team to individual and team goals and objectives.
• Coordinate daily workflow within the team and adjust resources to meet service‑level agreements with the business.
• Create, distribute, and present impactful and reporting on performance.
• Opportunity to have a positive impact on your line of business.

We’re excited about you because…

• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance.
• You increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact.
• You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level.
• You are an owner, always looking for opportunities to better your work product.
• You thrive working in a fast‑paced, ever‑changing environment with an ability to learn and implement new processes efficiently.
• You are comfortable making tough decisions that balance the trade‑off between quality and quantity.
• You have a Bachelor’s degree or equivalent experience.
• You have 2+ years or more of people management or team lead experience.
• You have a mind and talent for process improvement.
• You have experience in pulling data and using data to influence your decisions.
• You have knowledge of Salesforce, Sigma, and Google Suite.
• You are comfortable working a hybrid model, with some in‑office days and some remote days.
• You have experience in the tech, contact centers, restaurant, or logistics industries (preferred).
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred).

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.