Supervisor, Specialty Pharmacy Support Services

Lumicera; Austin (TX); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health, dental and vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption assistance

Flexible Spending Account

Educational and membership assistance

Referral bonus up to $750

Job summary

Lumicera is seeking a Supervisor for Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists. The role focuses on daily operations, staffing, and continuous improvement within a remote-capable environment.

You will oversee workflow, monitor performance, participate in hiring and training, and implement processes to maintain high customer service and timely delivery. A pharmacy background and CPhT requirements apply for certain squads.

Qualifications

• Bachelor’s degree or equivalent experience preferred; CPhT required when overseeing Intake staff.
• 2–5 years’ experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel; strong regulatory knowledge.

Responsibilities

• Schedule and monitor staff and day-to-day workflow; develop staff skills and evaluate performance.
• Develop, track, and monitor employee compliance to quality, service, and production standards.
• Monitor task turnaround time to meet internal standards and client guarantees.
• Assist in monitoring costs to ensure adherence to cost goals.
• Address staff concerns and operational, system, customer service, quality issues.
• Work in production as needed; implement programs to enhance customer service.
• Analyze operations to improve pharmacy efficiency; escalate issues to senior management.
• Represent pharmacy operations in cross-functional meetings and projects.
• Participate in quality improvement and meetings; perform other duties as assigned.

Skills

Outlook

Word

Excel

Regulatory knowledge

Team collaboration

Customer service

Education

Bachelor’s degree or equivalent experience

Certified Pharmacy Tech (CPhT) required for overseeing Intake Specialists

Job description

Overview

Due to growth, we are adding a Supervisor, Specialty Pharmacy Support Services to our team.

Under general direction of the Associate Manager, Pharmacy Services, the Supervisor, Specialty Pharmacy Support Services is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. Oversees production volume to ensure service standards are met. The Supervisor, Specialty Pharmacy Support Services will participate in hiring, training, and evaluation of staff, as well as be responsible for team’s adherence to corporate attendance and employment policies. This individual will work with the Associate Mgr, Pharmacy Service to develop policies, procedures, and the business work plan for the team and recognize and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff
• Develop, track, and monitor employee’s compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Qualifications

What our team expects from you?

• Bachelor’s degree or equivalent experience preferred. Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
• 2-5 years’ experience, previous experience in a pharmacy setting preferred
• Proficient in Microsoft Outlook, Word & Excel
• Strong knowledge of current pharmacy regulations
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

#LI-Remote

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.

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