Supervisor, Spaceport Operations - Moon Corps

SpaceX; Starbase (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

SpaceX in Texas is seeking a Spaceport Operations Supervisor to oversee housing, transportation, site amenities and guest services for our spaceport operations. You will develop and implement customer service strategies, train staff, manage scheduling and payroll, and ensure safety, quality and cost controls while supporting mission objectives.

The role requires leadership in hospitality or transportation, a high school diploma, and strong communication skills with experience in opening new

Qualifications

• High school diploma or equivalent.
• 3+ years of leadership experience within hospitality or transportation.

Responsibilities

• Oversee Spaceport operations including strategy and execution leasing/traveler housing program, transportation and amenities.
• Monitor quality and consistency of Spaceport operations by setting and enforcing standards, inspecting and areas of responsibility.
• Train staff on customer service, anticipating guest needs and problem resolution.
• Enforce proper safety practices with staff and leads.
• Coordinate and enhance time management for team.
• Monitor financial activities for Spaceport operations, driving revenue and reducing costs.
• Create and maintain training materials for in-person and online use.
• Manage performance for Spaceport Operations staff.
• Collaborate with Spaceport Development Team, Facilities, Culinary and Hospitality teams.

Skills

Leadership

Customer Service

Hospitality

Microsoft Office

Communication

Education

High School Diploma

Bachelor's in Hospitality

Tools

Outlook

Office Suite

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SUPERVISOR, SPACEPORT OPERATIONS

The role of Spaceport Operations Supervisor will be to provide the management of the organization’s housing accommodations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. The duties of Spaceport Operations Supervisor will include but are not limited to: coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, creating and implementing processes to improve the growing operation, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Spaceport Operations Supervisor will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

• Oversee Spaceport operations including strategy and execution leasing/traveler housing program, transportation and amenities
• Monitor quality and consistency of Spaceport operations by setting and enforcing standards, inspecting and routinely walking areas of responsibility
• Train staff on customer service, anticipating guest needs and problem resolution
• Enforce proper safety practices with staff and leads
• Coordinate and enhance time management for team
• Monitor financial activities for Spaceport operations strategically driving revenue and improving operating costs
• Create and maintain in-person and online training materials
• Manage performance for Spaceport Operations staff
• Work closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 3+ years of leadership experience within the hospitality or transportation industries

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in hospitality
• 5+ years of leadership experience within the hospitality or transportation industries
• Experience opening new operations and/or creating operational procedures from the ground up
• Advanced knowledge of customer service and problem resolution
• Experienced with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Excellent knowledge of room inventory, housekeeping processes and guest service
• Proficient knowledge of human resources management