Supervisor/Shift Leader

Naya; New York, Northern (NY, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Commuter benefits

Discounts & meals

Growth opportunities

Job summary

NAYA is seeking an experienced Shift Leader to guide a team in a fast-paced dining environment in New York. You will be responsible for day-to-day operations, ensuring top-notch guest service, and maintaining high store standards while supporting profitability.

The role requires 2+ years of leadership experience, strong communication, and the ability to manage schedules, train staff, and coordinate with the General Manager. Evening, weekend, and holiday availability is expected.

Qualifications

• 2+ years of related leadership experience at a similar caliber concept.
• Strong written and verbal communication skills in English; proficient in formal and informal communication.

Responsibilities

• Lead the team in running an efficient operation and delivering excellent customer service.
• Drive store profitability by managing labor, costs, and food/beverage preparation; oversee shift schedules.
• Hire, train, coach, and evaluate team members with the General Manager.
• Engage guests, handle feedback, and promote catering services as needed.

Skills

Leadership

Team management

Customer service

Communication

English proficiency

Tools

Gmail

Microsoft Office

Job description

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us.

We are looking for experienced, passion ate Shift Leaders to grow with us!

At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you!

If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.

Reports to: General Manager

You will love working at NAYA

We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:

Competitive pay to recognize your impact

Medical, dental, and vision insurance to keep you healthy and thriving

Commuter benefits to make life easier

Employee discounts and free NAYA meals — because we believe in enjoying what we serve

Growth opportunities at every level — we invest in developing leaders from within

More on the way!

At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.

How You’ll Impact

The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment.

What You’ll Do

Operational Excellence

Ensure store profitability by driving sales, controlling labor, and managing cost of goods.

Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards.

manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes.

Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies.

Review and manage daily time punches to address any time clock issues.

Control cash and receipts through adherence to cash handling and reconciliation procedures.

Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs

Leadership & Team Development

Hire, train, coach, and evaluate team members in conjunction with the General Manager.

Lead by example with a guest-first mindset, fostering a positive and productive environment.

Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes.

Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks.

Resolve conflicts and escape issues as needed to the General Manager

Model and uphold HR policies, ensuring team members have access to available resources.

Develop team members by training successors and delegating responsibilities.

Guest Relations & Community Engagement

Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach.

Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation

Promote NAYA’s catering services and assist in taking orders as needed.

Can execute all catering and third party orders with ease, understanding the importance of on time delivery.

Make eye contact, greet guests warmly, and ensure the team upholds these standards.

Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics.

Perform cash counting, banking/deposit tasks, and manage discounts and promotions.

Handle guest incidents and worker’s compensation reports when necessary.

Additional Skills & Abilities

Has mastered kitchen operations, COGS and labor management, line service and throughput

Handle delivery issues and third-party dispatches promptly and efficiently.

Ensure the store is opened and closed following NAYA’s opening and closing procedures.

Serve as a strong role model, earning team respect and providing coaching as needed.

Who You Are

2+ years of related leadership experience at a similar caliber concept

Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties.

Adaptable in a fast-paced and challenging work environment

Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism

Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency

Exhibits strong time management and organizational skills

Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards

Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed

Ability to access and accurately input information using a moderately complex computer system

Able to work nights, weekends and holidays, and variable schedule, per the needs of the business

Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

We use eVerify to confirm U.S. Employment eligibility.