Supervisor Security - Hospital Police Department

UNC Health; Chapel Hill (NC); On-site; USD 26,000 - 39,000; Full time

Job summary

UNC Health is looking for an experienced Security Operations Leader to oversee the hospital police and safety team across UNC Medical Center. The role safeguards patients, staff and visitors by directing daily security operations and coordinating emergency response with hospital leadership and law enforcement.

You will coach and develop teammates, manage shift staffing, ensure accurate incident reporting, and drive adherence to Joint Commission, CMS and internal policies.

Qualifications

• Exhibits strong leadership and decision-making for security operations.
• Experience in emergency response and incident documentation.
• Proficient with MS Word, Excel and PowerPoint for reporting.

Responsibilities

• Determines and coordinates staffing needs for assigned shifts and ensures readiness.
• Directs Officers during behavioral emergencies and critical incidents.
• Responds to high-risk incidents and coordinates with clinical and law enforcement partners.
• Acts as first-line operational decision-maker during emergencies.
• Coordinates responses with physicians, nursing leadership and outside agencies.
• Ensures compliance with policies and regulatory standards.
• Reviews reports and ensures timely documentation and follow-up.
• Coaches, mentors and conducts performance reviews for teammates.
• Improves procedures and ensures teammate engagement.
• Performs or assists in safety and security duties and covers shifts as needed.
• Supports annual competencies and deadlines; coordinates across departments.
• Integrates services and ensures policy implementation.
• Participates in performance improvement activities.

Skills

Leadership

Decision making

Security operations

Emergency response

Communication

Report writing

Interpersonal skills

Team management

Education

Associate's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Access control systems

Surveillance systems

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

Provides leadership and operational oversight for UNC Health’s security team to ensure the safety and well-being of patients, staff, and visitors. Directs daily security operations, supervises teammates, coordinates emergency response, and partners with hospital leadership and law enforcement to maintain a secure and welcoming environment. Fosters a culture of service excellence while ensuring compliance with health system policies and regulatory standards.

Responsibilities:

1. 1. Determines and coordinates staffing needs for assigned shifts. Ensures each teammate is properly prepared for duty and reports any discrepancies and/or malfunctioning equipment.
2. 2. Directs Officers during behavioral emergencies and critical incidents.
3. 3. Responds to assaultive patient incidents, restraints, elopement attempts, and other high-risk situations
4. 4. Serves as the first-line operational decision-maker during emergencies.
5. 5. Coordinates responses with physicians, nursing leadership, behavioral health clinicians, hospital administration, and outside law enforcement agencies.
6. 6. Communicates effectively with Safety and Security Services leadership.
7. 7. Ensures compliance with departmental policies, Joint Commission standards, CMS requirements, other regulatory agencies, and organizational expectations.
8. 8. Reviews reports and ensures timely documentation and follow-up after significant incidents.
9. 9. Provides critical day-to-day leadership by coaching, mentoring and developing; conducting annual and probationary performance reviews; addressing teammate concerns; and monitoring attendance, time off and timekeeping.
10. 10. Studies and standardizes procedures to improve efficiency of teammates. Responsible for teammate engagement and resolves teammate concerns.
11. 11. Performs or assists teammates in performing safety and/or security duties. Responsible for securing coverage for any shift unable to be covered.
12. 12. Assists the department Manager with completing all annual competencies and requirements accurately and timely. Meets scheduled deadlines.
13. 13. Integrates services provided within Safety & Security Services and with other departments throughout the organization. Assures the implementation of policies and procedures that guide and support Safety & Security Services.
14. 14. Participates in performance improvement activities.

Other Information

Other information:

Education Requirements:

• Associate's degree (A. A.) from a two-year college or technical school or equivalent is preferred.

Licensure/Certification Requirements:

• NCDL and CPR Certification Required.
• CPI certification within 60 days after hire; Ongoing, maintains a current certification in CPI.

Professional Experience Requirements:

• Minimum of five (5) years of experience in security, law enforcement, US military or other government agency.
• Advanced schooling or training in Law Enforcement, Criminology, or other related program preferred.

Knowledge/Skills/and Abilities Requirements:

• Exhibits strong leadership, sound decision-making, and critical thinking skills, with the technical proficiency necessary to manage security operations effectively.
• Demonstrates proficiency in essential computer applications, including Microsoft Word, Excel, and PowerPoint, to support reporting, scheduling, and communication tasks.
• Knowledge of emergency response procedures, including fire, disaster, and active threat protocols.
• Knowledge of access control systems, surveillance technology, and alarm systems.
• Skill in preparing accurate, detailed, and well-organized incident reports and security documentation.
• Consistently upholds high standards of character, professionalism, and integrity in all interactions, serving as a role model for security personnel and representing the organization with ethical conduct and accountability.
• Ability to interact effectively and respectfully with patients, visitors, and staff.
• Ability to make decisions and direct the work activities of others.
• Ability to maintain a professional appearance in compliance with departmental standards.
• Ability to stand or walk for extended periods, respond quickly in emergencies.
• Ability to safely and effectively carry, operate, and use issued security equipment (e.g., handcuffs, OC spray, baton, Taser, or other equipment deemed necessary by the department) in accordance with applicable policies, procedures, and required training.
• Ability to maintain situational awareness and make prompt, accurate assessments in routine, emergency, and potentially hazardous conditions.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Hospital Police Department

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.98 - $28.54 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.