Supervisor Security (Full Time, Nights)

Nicklaus Children's Health System; Sunset Corners (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Nicklaus Children's Health System is seeking an experienced Public Safety Officer Supervisor to oversee a team of officers across hospital buildings, grounds, and offsite locations. You will hire, train, and manage performance to prevent fires, theft, and vandalism, ensuring a safe environment for patients, families, and staff.

You will develop training programs, conduct evaluations, and lead the Fire Control Team, with duties including incident investigations, staffing optimization, and

Qualifications

• Active Florida driver’s license with an approved driving record
• 3–5 years' experience as a public safety officer
• AED certification per American Heart Association (AHA)
• CPI certification within 90 days of hire

Responsibilities

• Develops, creates, and presents officer training programs for ongoing staff development
• Performs performance evaluations and career development discussions with staff
• Manages ongoing staff performance and documentation for promotions or termination
• Ensures licensures, certifications, and trainings are completed by staff
• Reviews incident reports and educates staff to prevent recurrence
• Sourcing, interviewing, and hiring staff and monitoring overtime usage
• Conducts thorough investigations of incidents and conducts witness interviews
• Leads fire control and fire watch activities and schedules drills
• Responds to emergencies as backup during peak times or understaffing
• Conducts rounds to ensure staff awareness during shift changes and safety checks
• Maintains compliance with OSHA and life-safety regulations
• Provides supervision of patients in behavioral health contexts per CPI guidelines

Skills

Security license

Bilingual English/Spanish

Leadership skills

Microsoft Word

Microsoft Excel

Decision making

Communication skills

Tools

Microsoft Word

Microsoft Excel

Job description

Job Summary

Supervises a team of Public Safety Officers of between 4 – 10 per shifts assigned thru hiring, training, and performance managing throughout hospital buildings, grounds and offsite locations to prevent fire, theft and vandalism, providing for a safe and secure environment for all patients, families and employees.

Minimum Job Requirements

• American Heart Association AED - maintain active and in good standing throughout employment
• Crisis Prevention Institute (CPI) - maintain active and in good standing throughout emoloyment within 90 days of hire
• Successfully complete the Basic Security Officer Healthcare Training Course (only on ce) within 6 months of hire.
• Active and valid State of Florida driver’s license with an approved driving record pursuant to our policy and maintained throughout employment
• 3-5 years' experience as a public safety officer

Essential Duties and Responsibilities

• Develops, creates, and presents officer training programs. Responsible for routine and on-going training to ensure gaps are identified during hiring and services provided.
• Conducts performance evaluation and facilitates conversations to include career interest and development opportunities for each staff member on a timely manner.
• Responsible for ongoing performance management of staff, ensuring crucial conversations occur frequently (not just annually) in a private setting & in a learning format to ensure employee engagement.
• Ensures proper performance documentations are followed to lead to a decision to develop, promote and/or terminate.
• Ensures 100% proactive compliance of staff completion of required licensures, certifications, and education follow up.
• Reviews and revises detailed reports in the Incident Management System. Communicates and educates on incidents to staff and customers on preventive measures where applicable.
• Proactively sources, interviews and hires staff. Ensures proper staffing coverage daily and by shifts, thru scheduling system, rotations and effectively monitoring the use of overtime.
• Conducts thorough investigations of incidents, unusual circumstances, etc. verifying detailed information & leads interviews with each identified witness in a professional none threatening manner.
• Reviews and revises reports prepared by Officers. Makes recommendations for next steps to the appropriate party or parties involved and determines if Officer needs further educational training.
• Leads the Fire Control Team to ensure proper fire watches are executed in compliance; ensures fire drills are proactively scheduled and executed, etc.
• Functions as an officer or dispatch to respond to emergency calls for assistance as back up support, during peak times, or if short staffed.
• Conducts rounding of facility with staff during shift changes (before or after, at beginning and/or at end) to ensure staff is trained and aware of things they may have missed.
• Conducts ongoing audits on activity logs to ensure compliance.
• Exemplifies exceptional customer service to customers & peers, & ensures staff does the same by demonstrating excellent communication in responses that enhance the customer's perception of Security.
• Responds in an acceptable time frame using department overall score thru the inter-departmental survey results.enhance the customer's perception of Security.
• Ensures organization and departmental goals/objective are developed and executed within the Public Safety Department. Reports and monitors each goal to senior leaders.
• Patrols designated areas under construction and reports deficiencies or life safety issues (per ILSM and Fire Watch) including elements surrounding fires and code reds.
• Monitors and ensures compliance with DNVGL, Federal, State and local laws as it pertains to OSHA and life safety requirements.
• Ensures metrics are meeting expectations & adjusts as needed: overall turnover/ first year turn over, interdepartmental customer service survey, employee engagement scores, DNV compliance , etc.
• Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).

Knowledge/Skills/Abilities

• Security D license is a highly preferred.
• Experience in security within a hospital setting highly preferred.
• Experience with customer service within a hospitality industry highly preferred.
• Basic proficiency in Microsoft Word and Excel.
• Ability to make quick and independent decisions that lead to events that involve safety and security of patients, families and staff.
• Ability to communicate effectively verbally and in writing.
• Bi-lingual (English/Spanish) highly preferred.
• Ability to write and produce well written reports and presentations for staff education and incident investigation and reporting.
• Possesses strong leadership skills and able to provide excellent customer service.
• Able to react calmly under stressful conditions and relates cooperatively and constructively with clients and coworkers.
• Required to work flexible schedules to include nights, overnights, week-ends, holidays, etc.

(EOE DFW)

6/26/18

Job: Security

Department: SECURITY-2100-842000

Job Status: Professional