Supervisor-Sales Call Customer Service

Cellco Partnership; United States; A distancia; USD 73.000 - 126.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Matching

Paid Holidays

Paid Time Off

Tuition Assistance

Parental Leave

Descripción de la vacante

Verizon is seeking a Customer Care Team Leader to guide a remote team in handling devices, billing, and related inquiries with a focus on first‑class service. You will hire, mentor, and develop staff while ensuring resources are in place and customer issues are resolved efficiently.

The role requires a Bachelor's degree or 4+ years of experience, willingness to work evenings, weekends, and holidays, and proximity within 75 miles of the current reporting location for occasional in‑person

Formación

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Must live within 75 miles of the current reporting location. Attendance at the office location may be required for team huddles and meetings.

Responsabilidades

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and trained so that customer issues are resolved quickly.
• Track and handle call volume for optimal efficiency.
• Maintain the highest quality of service by monitoring interactions and mentoring the team.
• Apply policies and guidelines and model professional interpersonal skills and work ethic.

Conocimientos

Leadership

Team management

Customer service

Educación

Bachelor's degree

Descripción del empleo

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

• Outstanding customer service is our promise and you'll be leading a team to provide just that. Your team in our customer care call center will be delivering great service again and again under your direction. They'll be answering questions and resolving customer issues about devices, billing, or other matters. You'll be a role model of first class customer service while you develop your team.
• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

What we're looking for...

You thrive in a fast-paced, multifaceted environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. Inspiring and developing a team to achieve great results is personally rewarding for you. People trust you - you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• You must live within 75 miles of the current reporting location. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.

Even better if you have one or more of the following:

• A degree.
• Customer service or call center experience, ideally with technical products or services.
• Led a team, preferably in customer service or a call center environment.

Where you'll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

• medical
• dental
• vision
• short and long term disability
• basic life insurance
• supplemental life insurance
• AD&D insurance
• identity theft protection
• pet insurance
• group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year and up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• plus other incentives, we've got you covered with our award-winning total rewards package
• premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job‑related skills and experience. This is an incentive based position with the potential to earn more. For part‑time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full‑time schedule is: $72,500.00 - $126,000.00.