Supervisor, Retail (Hourly)

guestservices; Flamingo (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Guest Services, Inc. in the United States seeks a Retail Supervisor to assist the Retail Manager with unit operations, staff oversight, inventory, and cash control, helping to meet financial goals and uphold service standards.

The role emphasizes team leadership, strong customer service, and safe, well-run store environments, with duties spanning hiring support, training, merchandising, and daily opening/closing procedures.

Qualifications

• High School Diploma or GED preferred; bachelor's degree preferred.
• 1–2 years of experience in retail.
• Excellent customer service and communication skills.

Responsibilities

• Ensure guest satisfaction and handle complaints per standards.
• Supervise retail area setup, cashier stations and quality standards.
• Process sales in POS and assist clerks.
• Recruit, supervise, schedule, discipline, and train hourly staff.
• Maintain safe facilities and control cash, inventory, and hygiene.
• Assist in inventory procedures and displaying merchandise.
• Open/close procedures and safety reporting.

Skills

Customer service

People skills

Team leadership

Education

High school diploma / GED

Bachelor's degree preferred

Job description

Compensation Amount:

16.00 USD Hourly

Job Summary:

The Retail Supervisor assists the Retail Manager in all aspects of unit operations and floor management including staff, inventory, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Job Description:

ESSENTIAL FUNCTIONS

• Ensure complete guest satisfaction at all times. Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of retail area and cashier stations to ensure quality standards.
• Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit’s staff at the direction of the General Manager. Train hourly staff for peak performance and monitor staff’s development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Assist management team with inventory procedures as directed.
• Receive and verify quantities of merchandise, organize and stock store, set displays.
• Perform opening and/or closing procedures.
• Maintain awareness of safety issues, and report them immediately to your manager.
• Assist the Retail Manager with Summer Adventure Operations.
• Assist the Retail Manager with other duties, as assigned.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED preferred. Bachelor’s or Business Degree preferred.
• At least 1-2 years of experience in retail.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Cash register and inventory control system.
• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.