Supervisor- Resource Pool

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 85,000 - 110,000; Full time

Job summary

Baton Rouge General Medical Center in Baton Rouge, LA seeks a Nurse Manager to oversee daily operations of the department, supervise staff, handle performance reviews, and ensure adherence to regulatory and safety standards.

The role requires Louisiana RN license, acute care experience, and proven leadership in guiding teams to deliver high-quality patient care while controlling costs and maintaining compliance.

Qualifications

• Current Louisiana RN license and valid state credentials.
• 2 years of recent Acute Care experience preferred.
• Experience supervising staff and leading care teams.

Responsibilities

• Oversee day-to-day department operations and staff.
• Conduct performance reviews, hiring, discipline, and terminations.
• Ensure compliance with HIPAA, safety policies and quality standards.
• Coordinate daily activities and improve departmental processes.

Skills

People management

Staff supervision

Hiring & onboarding

Performance reviews

Compliance

Education

RN license

Job description

JOB PURPOSE OR MISSION

Responsible for day-to-day supervision and operation of an area. Could make decisions that may affect the division, department and/or GHS System's financial and performance objectives and strategic results. Immediately supervises employees in an area, including responsibility for performance reviews, hiring, disciplinary actions and terminations. Performs duties for the age population served, as defined in the department's scope of service.

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values

Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

Performance Standards

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.


• Takes initiative in living our Everyday Excellence values and vital signs.


• Takes initiative in identifying customer needs before the customer asks.


• Participates in teamwork willingly and with enthusiasm.


• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.


• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance

Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.

Performance Standards

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.


• Maintains accurate and reliable patient/organizational records.


• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement

Employee demonstrates initiative in achieving work goals and meeting personal objectives.

Performance Standards

• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.


• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.


• Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement

Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

Performance Standards

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.


• Initiates or redesigns to continuously improve work processes.


• Contributes ideas and suggestions to improve approaches to work processes.


• Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management

Employee demonstrates effective cost management practices.

Performance Standards

• Effectively manages time and resources


• Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.


• Consistently looks for and uses resource saving processes

CRITERIA F: Patient & Employee Safety

Employee actively participates in and demonstrates effective patient and employee safety practices.

Performance Standards

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.


• Employee proactively reports errors, potential errors, injuries or potential injuries.


• Employee demonstrates departmental specific patient and employee safety standards at all times.


• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

Job Functions

• Participates in the development of departmental goals and objectives.

Performance Standards

• Ensures that departmental priorities are carried out on a daily basis.


• Ensures that goals and objectives of the department are administered daily and are consistent with management expectations.


• Ensures that departmental measures for processes and expectations are carried out on a daily basis.


• Assists manager with recommending alternative methods of providing services to reduce departmental operating costs.


• Supervises the staff of the department in regards to fluctuations in the workload.


• Demonstrates effectiveness in supervising assigned staff.

Performance Standards

• Immediately supervises employees in an area, including responsibility for performance reviews, hiring, disciplinary actions and terminations.


• Supervises departmental staff and processes and recommends changes as needed on a daily basis.


• Supervises operation of the department daily.


• Provides leadership to maximize the effectiveness of the work performed daily.


• Works with management and staff on data concerning the department and their activities.


• Coordinates the daily activities of the assigned work area.

Performance Standards

• Ensures that policies and procedures are followed.


• Coordinates the daily productivity of the department.


• Maintains an effective working relationship with administration and other departments.


• Monitors the performance improvement program for the department.


• Coordinates programs that are developed to improve departmental communications..


• Demonstrates effectiveness in monitoring the daily activities of the department.

Performance Standards

• Ensures that standards of performance are administered daily.


• Communicates policy interpretation to staff.


• Communicates effectively and expresses information clearly to staff


• Maintains required records, reports and statistics as required.


• Analyzes operational data and adjusts as necessary to provide adequate, economical service.


• Participates in the development of department based goals and implements operational processes to achieve goals.

Performance Standards

• Articulates department's role in the Revenue Cycle Team.


• Coordinates department activities with revenue cycle departments to ensure appropriate flow of accounts.


• Includes staff in decision making for formulating department policy.


• Plans and strategizes with other members of the team to resolve revenue cycle problems.


• Ensures that quality, patient focused care is provided.

Performance Standards

• Facilitates collaborative, interdisciplinary approach to planning care and evaluating outcomes, as evidenced by charting records and team feedback.


• Oversees department operations to ensure care delivery processes that make the patient the central focus and meet core standards, policies and procedures.


• Develops and monitors systems to assure patient/family teaching occurs and meets educational needs.


• Designs and maintains measures for continuous improvement of department.


• Maintains staffing levels for acuity and census.

Performance Standards

• Monitors and updates staffing plan as required by fluctuations in patient census.


• Effectively utilizes available staff to meet established standards based on census and acuity need on a 24-hour basis.


• Applies management theory and leadership skills to effectively manage employee performance and ensure accountability for individual and department performance.


• Follows disciplinary process to correct employee performance by developing action plan for improvement and defining time lines for change.


• Plans and implements strategies for resolving patient care problems with other members of the health care team.

Performance Standards

• Effectively takes initiative and manages problem-solving situations.


• Responds to critical situations involving patient, staff and/or visitors and implements viable solutions.


• Demonstrates ability to prioritize and structure effective and timely solutions.


• Performs all other duties as assigned.

Specific Experience Requirements

2 years recent Acute Care experience preferred.

Specific Educational Requirements

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Current La. License as a Registered Nurse

Hipaa Requirements

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: medical record without limitation, patient demographics, lab results, patient financial and 3rd party billing information, patients related complaints, information related to patient location.

Safety Requirements

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: incident reporting, exposure control plan, hand washing for all age groups.