Supervisor, Reimbursement

U.S. Renal Care, Inc.; Plano (TX); On-site; USD 57,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Voluntary benefits

401k with employer match

Virtual Care

Life Insurance

PTO

Job summary

U.S. Renal Care, Inc. in Plano, TX is seeking a Reimbursement Supervisor to lead the billing/reimbursement team, ensure accuracy, and drive productivity metrics in a computer-based environment.

The role oversees workflow, coaching staff, audits, and cross-functional collaboration while maintaining compliance with government and carrier requirements. Experience in health/medical billing and staff supervision is essential; a relevant degree is preferred.

Qualifications

• High School diploma or GED required.
• College degree in Business or related field desired.
• Five plus years of experience in a health/medical billing office preferred.
• Two plus years of staff supervision preferred.
• Proficient in 10 key and alpha/numeric data entry.
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.

Responsibilities

• Function as a work leader, providing operational support, training staff, and audits on work quality.
• Oversee workflow, scheduling breaks and coverage of workstations.
• Monitor daily performance and productivity; analyze trends and report statistics.
• Conduct weekly team meetings and communicate updates.
• Manage correspondence and compliance with regulations.
• Review and approve work; maintain attendance records.
• Mentor and develop staff; implement corrective action.
• Oversee recruiting, training, and performance evaluations.
• Collaborate across teams to solve problems.
• Identify issues and provide resolutions for customers and sales.

Skills

Staff supervision

Health/medical billing

Data entry

Internet for business use

Cash handling / billing workflows

Education

High School diploma or GED

College degree in Business or related field

Tools

Excel

Outlook

Word

Office Suite

Job description

Responsibilities

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

The Reimbursement Supervisor is responsible for supervising the staff processes to meet team and department goals. Promote customer satisfaction, both internal and external. Supervisors carry out supervisor responsibilities in accordance with organization policies, procedures, and applicable laws, including administration metrics related to productivity and quality. Also oversees workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time, under the direction of the Manager. This position is in a computer-based billing/reimbursement environment.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Function as a work leader, providing operational support, training staff, and conducting audits on work quality.
• Assess, process, and oversee workflow, handling the daily scheduling of employee breaks and coverage of workstations.
• Monitor employee's daily performance and productivity. Utilize processes and available tools to analyze trends, maintain and enhance performance, and report statistics.
• Conduct weekly team meetings. Attend applicable department/management meetings. Keeps team informed of new processes and general updates.
• Manage correspondence, escalated issues, and requirements/regulations.
• Review and approve assigned work; maintains records on individual performance and attendance.
• Mentor, coach, and address developmental opportunities and disciplinary issues on the team. Implement corrective action and further development plans as necessary. Use motivational techniques to assist team members in maintaining and exceeding standards.
• Demonstrate accelerated knowledge of system(s) functions as it effects daily work flow and team/department business processes.
• In partnership with Manager, oversee team recruiting, training, and performance evaluations.
• Work collaboratively to problem solve and participate cross functionally with other teams as necessary.
• Conduct audits on work and determines additional training and counseling that may be required due to the results of the audit; including, providing recommendations, guidance, and implementing solutions to improve results.
• Act as first point of contact on technical, procedural, and policy questions.
• Conduct research and implements solutions to resolve customer issues, complex problems, and department efficiencies.
• Expertise in billing/reimbursement requirements for government and insurance carriers.
• Assist with the creation and documentation of processes.
• Demonstrate ability to identify and recognize issues and provide unique, exception-based, workable resolutions for customers and sales.
• Assist as needed to perform other related duties and special projects as required
• Upholds management goals of corporation by leading staff in team concepts and promoting a team effort.
• Maintains effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked and counseling and disciplining employees.
• Recruits, trains, develops, and supervises personnel.
• Actively promotes GUEST customer service standards; develop effective relationships at all levels of the organization.
• Effectively communicates expectations; accepts accountability and holds others accountable for performance.
• Regular and reliable attendance is required for the job.

Qualifications

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• High School diploma or GED required.
• College degree in Business or related field desired.
• Five plus years of experience in a health/medical billing office preferred.
• Two plus years of staff supervision preferred.
• Proficient in 10 key and alpha/numeric data entry.
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.

Benefit Details

All Full-Time employees are eligible for the following benefits:

• Medical / Pharmacy
• Dental
• Vision
• Voluntary benefits
• 401k with employer match
• Virtual Care
• Life Insurance
• PTO

All Part Time employees are eligible for the following benefits:

• 401k with employer match
• PTO

Pay Range

USD $57,000.00 - USD $73,000.00 /Yr.