Supervisor Ramp - JAX

swa; Jacksonville (FL); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free on open seats for you and

401(k) company match up to 9.3%

3% STI bonus potential

Profit-sharing potential

Health insurance for you and dependets

Immediate health plan eligibility

Job summary

Southwest Airlines in Jacksonville invites applications for a Supervisor Ramp role. You will actively coordinate across departments to maintain station on-time performance, employee morale, and customer satisfaction. You will guide ramp teams and ensure equipment readiness for safe, compliant operations.

The position requires managing shifts, payroll, and daily attendance while upholding company values and safety standards. Remote sponsorship is not offered.

Qualifications

• Residency in Florida or Georgia.
• U.S. citizenship or current authorization to work in the U.S.; no visa sponsorship available.
• Leadership experience in a supervisor role within ramp/ground ops.

Responsibilities

• Coordinate with all Departments to maintain station on-time performance and customer satisfaction.
• Guide ground support performance and ensure equipment is ready for operations.
• Oversee day-to-day airport operations to ensure safety and compliance, including gate control and training tracking.
• Build shift bids, manage daily payroll, and attend to attendance reporting.

Skills

Leadership

Team coordination

Ground operations knowledge

Job description

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

For external applicants only:

• Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida or Georgia.
• Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Ramp position at JAX within the last 12 months.

Pay & Benefits

Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

Explore more benefits you'll love: https://careers.southwestair.com/benefits

Additional details

The Supervisor Ramp works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

• Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Ensure all equipment including GSE is maintained and available for the operation
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
• Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with our Department's hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance report