Supervisor, Quality Systems & Document Control

August Bioservices; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

August Bioservices is seeking a Supervisor, Quality Systems & Document Control to own and optimize the eQMS and related GxP systems, with primary responsibility for MasterControl. You will govern change control, drive quality system metrics, and mentor the Document Control Specialist to ensure compliant documentation practices.

You will lead system improvements, supervise documentation workflows, and ensure data integrity across QA processes.

Qualifications

• Bachelor’s degree in a science, business management, or information management discipline.
• 5+ years of progressive experience in quality systems management or in a highly regulated industry.
• Experience developing workflows, forms, and document routing in MasterControl or similar QMS platforms.
• Experience leading eQMS validation efforts and system-wide configuration decisions in MasterControl or similar platforms.
• Knowledge of data integrity expectations (ALCOA++), GxP compliance, and regulatory requirements.

Responsibilities

• Direct and continuously improve the eQMS, quality systems, and document control functions across QA.
• Serve as system owner for MasterControl with accountability for configuration and performance.
• Own and optimize system strategy, including workflows, data vaults, lifecycles, and electronic forms.
• Oversee governance of electronic data, audit trails, access controls, and data integrity standards.
• Lead Change Review Board meetings and drive cross-functional alignment on changes.
• Mentor stakeholders in developing compliant change controls and regulatory considerations.
• Establish KPIs and metrics to ensure GMP compliance and QMS effectiveness.
• Author, review, and maintain SOPs and controlled documents for eQMS processes.

Skills

MasterControl

eQMS administration

Change control

GxP compliance

Data integrity

Audits & inspections

Cross-functional collaboration

Project management

Education

Bachelor’s degree in science, business management, or information management

Tools

MasterControl

Quality Management System

Job description

The Supervisor, Quality Systems & Document Controlis responsible forthe administration, governance, and continuous improvement of August Bioservices’ electronic quality management system (eQMS) and associatedGxPsystems, with primary ownership ofMasterControl. This role owns the site-wide change control program, drives quality system metrics andinspectionreadiness, and provides direct supervision to the Document Control Specialist to ensure consistent, compliant documentation practices across the organization.

Responsibilities

Direct and continuously improve theeQMS, quality systems, and document control functions of Quality Assurance, including the following:

eQMSAdministration & Optimization (MasterControl)

• Serve assystemowner forMasterControl, with full accountability for configuration, performance, compliance, and continuous improvement.

• Own and executesystem strategy, including optimization of quality event workflows, vaults, lifecycles,InfoCards, and electronic forms to enhance efficiency and user experience.

• Ensure robust governance of electronic data, including audit trail oversight, access controls, and data integrity standards.

• Oversee user lifecycle management (onboarding, offboarding, role changes), license allocation, and access governance acrossGxPsystems (eQMS, IMS, asset management).

• Act as the primary escalation point for system-related issues and interface withMasterControltechnical support.

• Establish advanced reporting and analytics capabilities to enable data-driven decision-making across the organization.

Quality Systems & Change Control

• Own and continuously improve the site-wide change control program, ensuring risk-based, compliant, andtimelyexecution.

• Facilitate Change Review Board (CRB) meetings and drive cross-functional alignment.

• Mentor and coach stakeholders in the development of high-quality change controls, providing guidance on proposed changes, impact assessments, and regulatory considerations to ensure changes are appropriately justified, compliant with GMP expectations, and aligned with QMS requirements.

• Establish andmonitorquality system KPIs and performance metrics to ensure compliance with GMP and internal standards.

• Develop robust data collection and trending methodologies to support routine and ad hoc reporting.

• Analyze trends and provide actionable recommendations to improve quality system effectiveness,inspectionreadiness, and operational performance.

• Lead or support cross-functional quality improvement initiatives to enhance QMS maturity and efficiency.

• Author, review, andmaintainSOPs, work instructions, and other controlled documents related toeQMSprocesses, ensuring clarity, compliance, and consistency.

Supervisory Responsibilities

• Directly supervise the Document Control Specialist, including workload assignment, performance management, training, and professional development.

• Serve as a point of escalation and mentor for document control and qualitysystemsstaff.

• Provide support during audits and regulatory inspections by serving as logistics room lead. Under time-sensitive conditions, manage and provide documents requested by the auditor/inspector and coordinate with the appropriate SMEs to answer questions posed by the auditor/inspector.

Qualifications

• Bachelor’s degree ina science, business management, or information management related discipline.

• 5+ years of progressive experience in quality systems management or in a highly regulated industry.

• Experience developing and configuring workflows, forms, and document routing structures withinMasterControlSoftware or similareQMSplatforms.

• Experience leadingeQMSvalidation efforts or system-wide configuration decisions withinMasterControlor similar platforms.

• Knowledge of data integrity expectations,GxPcompliance, software development lifecycle, and good documentation practices.

• Experience interacting and working with cross-functional teams.

• Knowledge of and ability to follow applicable regulatory requirements (GMP, GLP, ISO, etc.).

• Strong technical abilities with an understanding of quality management systems.

• Strong understanding of governing regulations and standards for computerized quality systems and data integrity.

• Deep knowledge of cGMP, FDA, EMA, and ICH regulatory requirements.

• Strong understanding of data integrity principles (ALCOA++)

• Experience with system Validation and computerized systems compliance

• Excellent Analytical skills with the ability to translate data into actionable insights

• Strong project management and organizational skills

• Effective communication and stakeholder engagement skills

• Ability to mentor and influence cross-functional teams