Supervisor Quality Control - DMX

swa; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Southwest Airlines is seeking a Supervisory Quality Control to lead aircraft inspectors and ensure maintenance work meets quality standards, manuals, and FAA regulations. You will coach, train, and develop team members while coordinating schedules, inspections, and approvals with Maintenance, Engineering, and the FAA.

The role collaborates with vendors and maintenance partners, monitors progress, and reinforces safety and compliance through SWA CAMP.

Qualifications

• Familiar with Maintenance Procedures Manual, aircraft documents and CFR 121 FAA regulations.
• Able to clearly communicate issues and solutions to leadership.
• Able to read technical documents and meet intent of maintenance program.
• Able to adjust schedules based on changing priorities.

Responsibilities

• Lead QC Inspector team to ensure work follows approved manuals and Maintenance Procedures Manual.
• Assist the Manager with department scheduling and inspector assignments.
• Review procedures and instructions to improve maintenance quality.
• Audit paperwork and aircraft maintenance procedures for compliance.
• Interact with SWA Engineering during projects; provide guidance on inspections.
• Support FAA liaison activities including correspondence and reports.

Skills

Quality leadership

Aircraft inspections

Regulatory compliance

FAA liaison

Audit procedures

Coaching & training

Microsoft Office

Communication

Tools

Microsoft Office

Windows-based apps

Job description

Department: Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Supervisor Quality Control, you'll lead and support Aircraft Inspectors to ensure all maintenance work meets Southwest's quality standards, approved manuals, and regulatory requirements. You'll coach, train, and develop Team Members while helping manage daily schedules, inspections, and authorizations. Working closely with Maintenance, Engineering, and the FAA, you'll review procedures, audit maintenance records, and provide guidance to correct issues and improve maintenance quality. By monitoring work in progress, supporting vendors and maintenance partners, and reinforcing Safety and compliance through the SWA CAMP, you'll play a vital role in protecting our aircraft, our People, and the Customers who rely on Southwest every day.

Additional details

This role supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays.

U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Provide guidance for the QC Inspector team and the QC department to ensure all work performed is in accordance with approved manuals, including Maintenance Procedures Manual
• Assist the Manager with department scheduling and assignments of Inspectors
• Assist other departments within maintenance to correct discrepancies on completed documents and provide feedback to the individuals involved
• Review and submit inspection procedures and methods which would improve the quality of maintenance
• Review procedures and work instructions with other departments to determine Quality Control requirements
• Manage and establish performance standards for inspection personnel and provide examinations and authorization of inspection personnel
• Ensure Inspectors possess the necessary qualifications for execution of their duties
• Assist with Federal Aviation Administration (FAA) liaison involving Maintenance and Engineering including FAA correspondence and reports
• Development & implementation of inspection procedures and methods which would improve the quality of maintenance
• Perform detailed audits of paperwork and Aircraft maintenance procedures
• Assist in managing the receiving of parts and materials used in the repair, alteration, over haul of SWA aircraft, components and parts
• Provide technical support and guidance for Southwest Airlines, AEMP, and vendor personnel when requested
• Monitor in-work performance and compliance of the Southwest Airlines, AEMP, and vendor maintenance, ensuring that all work performed is in accordance with approved manual and references including the Southwest Airlines Maintenance Procedures Manual to ensure compliance with the SWA CAMP
• Interface with SWA engineering during prototype or STC projects
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Working knowledge of Maintenance Procedures Manual, aircraft related documents and manuals, aircraft paperwork procedures such as log page and non-routines, and CFR 121 applicable FAA regulations
• Ability to effectively communicate and or present issues and solutions to all levels of leadership
• Ability to read and understand technical documents and their ability to meet intent of the maintenance program
• Ability to adjust schedules based upon changing priorities
• Ability to identify the right people for the task and provide on-going coaching to ensure strong Teams
• Ability to manage multiple concurrent tasks with frequent interruptions
• Ability to delegate as well as lead multiple tasks simultaneously and follow up through completion
• Proficient - Manufacture maintenance requirements, FAA Regulations and Regulatory programs, Airworthiness Limitations (AWLS)
• Proficient - Ability using Microsoft products, multiple computer technologies and Windows based application