Supervisor Quality Assurance Housekeeping

Wynn Las Vegas; Las Vegas (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Wynn Las Vegas is seeking a Quality Assurance Supervisor to oversee the inspection of guest rooms, suites, and hallways. This role requires at least two years of housekeeping experience and the ability to conduct a minimum of 60 inspections per day. The Supervisor will spend substantial time coaching staff and ensuring standards are met.

Candidates should possess a high school diploma and be over 21 years of age. Excellent English communication skills are essential. Join an equal opportunity workplace that values diversity.

Qualifications

• Must be 21 years of age or older.
• Minimum of two years experience in the Housekeeping field.
• Candidates must be able to effectively read, write, and speak English.

Responsibilities

• Conduct daily inspections of guest rooms and suites.
• Ensure inspections meet Wynn Standards of cleanliness.
• Interact with guests and staff to coach room standard techniques.

Skills

Detail-oriented

Proficiency in MS Office

Effective communication in English

Education

High school diploma or equivalent

Tools

OPERA Property Management System

Job description

Responsibilities

• A Quality Assurance Supervisor is responsible for the daily inspection of guest rooms, suites, villas and guest hallways.
• The Supervisor is required to complete a minimum of 60 guest room inspections per day for the Resort rooms and 40 for the Tower suites, as well as conduct visual inspections of guest hallways.
• Inspections must meet Wynn Standards of cleanliness for all guest rooms, suites and villas.
• The Supervisor spends up to 90% of their time on the floor, interacting with guests and employees, coaching Guest Room Attendant and Utility Houseperson on room standard techniques and completing written documentation.
• Participate in special projects during their shift.
• Proficiency in MS Office and other basic computer applications.
• Operate the Property management System such as OPERA and the room tracking program.

Requirements

• This position requires that you are 21 years of age or older.
• Requires a high school diploma or equivalent and a minimum of two years experience in the Housekeeping field preferably in a four/five star large casino or hotel environment.
• Candidates must be detail oriented and have the ability to effectively read, write, and speak English.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.