Supervisor, Quality

11 MasterBrand Cabinets LLC; Arthur (IL); On-site; USD 61,700 - 96,910; Full time

Job summary

MasterBrand Cabinets LLC seeks a Quality Supervisor to lead the day-to-day quality department, partnering with production and engineering to ensure products meet quality standards, customer requirements, and regulatory expectations while promoting safety and continuous improvement. The role guides auditors and drives corrective actions to reduce defects and improve customer satisfaction.

Responsibilities include supervising quality staff, coaching team members, ensuring consistent inspection

Qualifications

• Associate or bachelor’s degree in engineering, Industrial Technology, Quality, Manufacturing, or a related field.
• Minimum 3 years of manufacturing quality experience.
• Minimum 2 years of supervisory or leadership experience.
• Experience with root cause analysis and corrective action processes.

Responsibilities

• Supervise and develop Quality Auditors and other assigned quality personnel.
• Provide daily directions, coaching, and performance feedback to team members.
• Ensure consistent execution of inspection standards and quality procedures across all manufacturing areas.
• Lead investigations into quality concerns, customer complaints, and manufacturing defects.
• Drive corrective and preventive actions and monitor quality performance metrics.

Skills

Quality Assurance

Supervision

Root Cause Analysis

Lean Manufacturing

Continuous Improvement

Microsoft Excel

Communication

Safety Compliance

Quality Standards

Education

Associate or bachelor’s degree in engineering, Industrial Technology, Quality, Manufacturing, or a related field

Tools

Microsoft Office

Job description

MasterBrand, the leading manufacturer of residential cabinets in North America, seeks a Quality Supervisor.

Position Summary

The Quality Supervisor is responsible for leading the day‑to‑day activities of the Quality Department within MasterBrand. This position ensures products and processes meet established quality standards, customer requirements, and regulatory expectations while promoting a culture of safety, continuous improvement, accountability, and operational excellence. The Quality Supervisor leads quality auditors, partners closely with production and engineering teams, and drives corrective actions to reduce defects, improve customer satisfaction, and support plant performance goals.

Responsibilities

• Supervise and develop Quality Auditors and other assigned quality personnel.
• Provide daily directions, coaching, and performance feedback to team members.
• Ensure consistent execution of inspection standards and quality procedures across all manufacturing areas.
• Promote accountability and ownership for quality throughout the facility.
• Support succession planning and employee development within the quality function.
• Ensure products meet company specifications, customer requirements, and industry standards.
• Lead incoming, in‑process, and final quality inspections.
• Maintain compliance with quality management systems, audit requirements, and documented procedures.
• Support internal, external, customer, and certification audits.
• Ensure appropriate control of non‑conforming materials and products.
• Lead investigations into quality concerns, customer complaints, and manufacturing defects.
• Facilitate root cause analysis using structured problem‑solving methods.
• Implement and monitor corrective and preventive actions.
• Drive continuous improvement initiatives focused on reducing scrap, rework, warranty claims, and defects.
• Utilize quality data and performance metrics to identify improvement opportunities.
• Partner with Production, Engineering, Maintenance, Materials, and Customer Care teams to resolve quality issues.
• Support new product launches, process changes, and manufacturing improvements.
• Participate in daily management activities and plant tier meetings.
• Communicate quality performance, trends, and improvement initiatives to leadership teams.
• Promote and maintain a safe working environment.
• Ensure associates follow all safety policies, procedures, and PPE requirements.
• Immediately address unsafe conditions and behaviors.
• Monitor and report key quality performance indicators.
• Maintain accurate quality documentation and records.
• Present quality performance updates to plant leadership.

Schedule

Day Shift Monday‑Thursday. Additional overtime is required.

Qualifications

• Associate or bachelor’s degree in engineering, Industrial Technology, Quality, Manufacturing, or a related field.
• Minimum 3 years of manufacturing quality experience.
• Minimum 2 years of supervisory or leadership experience.
• Experience with root cause analysis and corrective action processes.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to interpret specifications, drawings, procedures, and quality standards.
• Cabinet, furniture, wood products, or discrete manufacturing experience.
• Experience with Lean Manufacturing or Continuous Improvement methodologies.
• Experience supporting customer audits and regulatory compliance requirements.

Leadership Competencies

• Builds effective teams and develops talent.
• Demonstrates accountability and sound decision‑making.
• Drives results through people and processes.
• Leads change and continuous improvement efforts.
• Communicates effectively with employees at all levels.
• Maintains a strong focus on safety, quality, and customer satisfaction.
• Uses data to make informed business decisions.
• Effectively manages conflict and promotes collaboration.

Compensation Range

$61,700.00‑96,910.00 (Actual pay will vary based on qualifications and other factors)

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [e-mail].