Supervisor Prosthetic Representative

US-Department-of-Veterans-Affair; Hartford (VT); On-site; USD 90,000 - 110,000; Full time

Job summary

US Department of Veterans Affairs is seeking a Supervisor Prosthetic Representative within the Prosthetic and Sensory Aids Service (PSAS). The role leads all phases of prosthetic operations and advises on planning, development, and policy for disabled Veterans across VHA.

Required experience or education includes a bachelor's with 24 health care/public admin credits or equivalent, plus leadership abilities.

Qualifications

• U.S. citizenship required; non-citizens allowed only per VA policy.
• English language proficiency required for patient-care capacity.
• One year of creditable experience or a bachelor’s with 24 relevant credits; or equivalent combinations.

Responsibilities

• Supervise PSAS staff and oversee all phases of prosthetic operations.
• Advise on planning, development, and evaluation of prosthetic and sensory aids services.
• Manage procurement, inventory, budget, and contract oversight for PSAS programs.
• Provide education and training to Veterans, caregivers, and clinical teams; ensure compliance with accrediting/regulatory standards.

Skills

Leadership

Interpersonal relations

Conflict resolution

Supervisory duties

Program management

Education

Bachelor's degree with 24 credits in health care/public admin/business

Job description

The incumbent serves as a Supervisor Prosthetic Representative, responsible for supervising the full range of all phases of prosthetic operations and Prosthetic and Sensory Aids Service (PSAS) staff. The incumbent serves as an expert advisor administering, analyzing, evaluating, planning, developing, and work concerned with prosthetic and sensory aids services to disabled patients throughout the Veterans Health Administration (VHA). Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74 to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English.

(1) Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; or

(2) Education. A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but are not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed within the degree or in addition to the degree; or

(3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying.

Grade Determinations:

In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates:

GS-12 Supervisor Prosthetic Representative

(a) Experience. At least one year of experience equivalent to the GS-11 grade level.

(b) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:

• 1. Leadership and managerial skills, including skill in interpersonal relations and conflict resolution to deal with employees, team leaders, and managers.
• 2. Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions.
• 3. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics.
• 4. Skill in coordinating work flow and work assignments.
• 5. Ability to counsel patients and work effectively with a clinical team to resolve conflict.

(c) Assignments.

For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and must be performed by the incumbent at least 25% of the time. The supervisor is responsible for the supervision, administrative management, and direction of assigned PSAS staff. The supervisor is delegated full administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit. Program areas of responsibility include, but are not limited to, procurement; PSAS clinical services, customer service/reception, inventory management associated with medical, rehabilitative, and durable medical equipment devices, home durable medical equipment deliver/set-up/installation. visual or hearing devices, assistive technology, orthotics/prosthetics, PSAS contract development, management and oversight of contract programs, such as home oxygen, durable medical equipment, orthotics/prosthetics, and eyeglasses, and benefit programs, such as home and structural alterations, automobile adaptive equipment, clothing allowance. They serve as contract officer representative for PSAS contracts and chair facility committees and administer benefit programs. The Supervisor provides education and training to Veterans, caregivers, VA clinical teams and PSAS staff. The Supervisor assures compliance with accrediting agency and regulatory requirements; establishes and monitors performance and quality metrics; reviews and modifies work processes to achieve optimal efficiency and effectiveness; ensures customer satisfaction; and takes corrective actions as needed. He/She develops policies and procedures; manages document control; develops performance standards, position descriptions and functional statements; and is responsible for professional and administrative management of an assigned area to include budget execution. Approves and disapproves employee leave requests; monitors time and attendance; and ensures that all requests for hiring, promotions, awards and disciplinary actions are justified and carried out according to appropriate VA Human Resources policies and procedures. The supervisor maintains interdepartmental relations with other services to accomplish medical center goals.

Preferred Experience:

Supervisory experience. Experience with Clothing Allowance, Auto Adaptive Equipment, Home Improvement & Structural Alterations benefits. Experience with fund control points and budget.

Reference:

VA Handbook 5005/94, Part II, Appendix G34, dated January 18, 2018. For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-12.

Physical Requirements:

Work is sedentary but also demands standing, walking, bending, twisting, and carrying light items. This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued sitting, with intermittent bending, pulling, and pushing. Movement between work areas within the health care system is expected. Lifting and carrying of objects up to 25 pounds may be required.