Supervisor, Project Coordinators

TriMark USA; Albany (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Tuition Reimbursement

Pet Insurance

Legal Insurance

401k

Community Service Day

Spotlight Awards

CFSP Prep Certification Program

Job summary

TriMark USA, the country’s largest provider of design services, equipment, and supplies to the foodservice industry, seeks a Supervisor, Project Coordinators. The role oversees the Project Coordinator team, manages staffing, and partners with departments to ensure flawless project execution in a hybrid setup across multiple locations, including Albany GA.

Qualifications include an Associate’s degree and 5+ years in customer service and project coordination, with Windows Server and potential CFSP

Qualifications

• Associate’s degree or equivalent experience.
• 5+ years in customer service and project coordination.
• 1–3 years Windows Server environment experience.
• Experience in foodservice industry preferred.
• 3+ years leading trainings in sales/service environments.

Responsibilities

• Oversee Project Coordinators and staff deployment.
• Ensure timely processing of orders and expediting equipment delivery.
• Provide training and support within the department.

Skills

Strong communication

Customer service

Organizational skills

Multitasking

Analytical skills

MS Office

IT basics

Education

Associate’s degree

CFSP Certification (preferred)

Tools

JDE

AutoQuotes

Job description

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

Position Summary

• The Supervisor, Project Coordinators reports to the Divisional Director, Project Coordinators
• This candidate can be located in any of the following locations: Lewisville, TX, Knoxville, TN, Winston-Salem, NC, Albany GA, Tampa, FL
• Full-Time
• Hybrid

The Supervisor, Project Coordinators oversees the Project Coordinator team and collaborates with other departments to ensure seamless execution of awarded projects. This role is responsible for managing staffing levels, providing training and support, and maintaining the highest level of customer support throughout the project lifecycle.

Team Management

Essential Functions & Responsibilities

• Manage all Project Coordinators, ensuring effective utilization of resources and proper execution of projects.
• Evaluate staffing levels and make recommendations for resource allocation as needed.
• Assist in onboarding and training new hires within the department, focusing on account coordination and customer service.

Collaboration And Strategy

• Work with other managers to strategize on best practices for project execution and customer support.
• Collaborate with vendors to resolve issues related to pricing, shipment tracking, and credits processing.

Project Coordination

• Ensure timely and accurate processing of orders, expediting equipment delivery to meet project lead times.
• Provide weekly communication on project installation dates and ensure accurate backlog reporting.
• Oversee timely project billings and closeout processes.

Customer Support

• Respond to customer requests promptly and effectively, ensuring a high level of customer satisfaction.
• Ensure completion of cut sheet books, service manuals, equipment start-up, and training schedules.

Leadership And Culture

• Cultivate a culture of superior customer service through leadership and example.
• Take initiative to drive problem resolution and communicate effectively to create awareness.

Competencies

• Excellent verbal and written communication skills.
• Superior customer service attitude with a commitment to excellence.
• Strong interpersonal, problem-solving, and organizational skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Proficiency in MS Office, JDE, and AutoQuotes.
• Basic understanding of IT infrastructure and construction practices.
• Motivated, self-directed, and with a strong work ethic.

Qualifications & Experience

• Associate’s degree, or equivalent military or practical experience.
• 5+ years of experience in customer service and project coordination roles.
• 1 – 3 years of experience with Windows Server environments.
• Previous experience in the foodservice industry preferred.
• 3+ years of experience developing and leading training initiatives in a sales/service environment.
• CFSP Certification preferred.
• Team management and leadership experience.
• Ability to successfully pass a background check post offer acceptance.

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].